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Police and banks to extend fraud prevention scheme to online and telephone banking

/security

Police and banks to extend fraud prevention scheme to online and telephone banking

The Banking Protocol, a UK-wide scheme that enables bank branch staff to alert their local police force when they suspect a customer is being scammed, it to be extended to cover attempted bank transfers made by customers through telephone and online banking.

Chile's BancoEstado shuts down branch network after ransomware attack

/security

Chile's BancoEstado shuts down branch network after ransomware attack

Chilean bank BancoEstado closed all of its branches on Monday in response to a ransomware attack over the weekend.

Co-op Bank to slash 350 jobs, close branches

/retail

Co-op Bank to slash 350 jobs, close branches

The UK's Co-operative Bank is to shed 350 jobs and close 18 branches in a bid to cut costs in the face of the ongoing Coronavirus pandemic and low base rates.

Credit Suisse to realign branch network to concentrate on clients with more complex needs

/retail

Credit Suisse to realign branch network to concentrate on clients with more complex needs

Credit Suisse is to close 37 retail branches in Switzerland as part of restructuring programme driven by a surge in online and mobile banking during the pandemic.

TSB to check out branch cashiers as Covid changes priorities

/people

TSB to check out branch cashiers as Covid changes priorities

British bank TSB is to phase out 929 pure play cashier roles at its branch network in response to a steep decline in customer footfall during the pandemic.

Westpac to send branch staff real-time scam alerts

/security

Westpac to send branch staff real-time scam alerts

Westpac is implementing new scam-detection technology across its branch network to protect against a spike in fraudulent transactions since the start of the Covid-19 pandemic.

NAB adjusts branch model to accommodate remote services

/retail

NAB adjusts branch model to accommodate remote services

NAB is adjusting its regional branch model, cutting operating hours for over-the-counter services to mornings only and redeploying staff to online and video chat in the afternoons.

FCA warns banks that access to cash is a regulatory priority

/regulation

FCA warns banks that access to cash is a regulatory priority

The Financial Conduct Authority has made it clear to banks that maintaining access to cash in local communities remains a regulatory priority that the industry should take on board when making decisions on the future of their branches and ATMs.

Westpac upgrades branch bandwidth with SD-WAN roll out

/cloud

Westpac upgrades branch bandwidth with SD-WAN roll out

Westpac is rolling out fibre optic network technology across all of its branches in an initiative to boost download speeds for customers and improve video-conferencing connectivity.

KBC shrinks branch network as more customers move online

/retail

KBC shrinks branch network as more customers move online

KBC is to convert 37 branches to self-service only and close an additional 39 outlets following a sharp rise in uptake of remote and digital alternatives during the Coronavirus pandemic.

The WFH hub is here to stay - Westpac

/retail

The WFH hub is here to stay - Westpac

Even as it begins to gradually bring employees back to offices, Westpac says that the Covid-19 pandemic will lead to a long-term shift to working from home.

BBVA re-opens Spanish branch network

/retail

BBVA re-opens Spanish branch network

BBVA has re-opened its entire branch network as Spain emerges out of lockdown.

Built for Mars’ Peter Ramsay: HSBC needs Tom Blomfield-like figure to truly transform UX

/retail

Built for Mars’ Peter Ramsay: HSBC needs Tom Blomfield-like figure to truly transform UX

Built for Mars’ Peter Ramsay has released the fourth instalment of the now sought-after ‘UX for banking’ series where he reviews 12 UK-based banks and reveals whether the experience of opening an account, making a payment or freezing a card is slicker and quicker when banking with the digital challengers.

UOB to spray branches with self-coating disinfectant

/retail

UOB to spray branches with self-coating disinfectant

Singapore's UOB is to spray high-touch areas at all of its branches with commercial grade self-disinfecting coating, as it prepares for a gradual reopening of its high street outlets over the next few months

One in four retail branches to close in Europe as digital interactions mushroom - Kearney

/retail

One in four retail branches to close in Europe as digital interactions mushroom - Kearney

As many as 40,000 bank branches will close across Europe in the next three years, as increasing numbers of customers turn to digital channels, according to a study by consultancy Kearney.

Video banking on the rise during Covid-19 pandemic

/retail

Video banking on the rise during Covid-19 pandemic

Having gradually gained in popularity over the last few years, video banking is set to break out in the era of social distancing, says industry research outfit RBR.

Covid-19: Barclays CEO signals end of the skyscraper and rebirth of the branch

/retail

Covid-19: Barclays CEO signals end of the skyscraper and rebirth of the branch

As Covid-19-fearing, social-distancing conscious CEOs abandon packed skyscrapers, the humble branch, long expected to go the way of the dodo, could find a second lease of life as a place to house call centre workers and investment bank staffers, according to Barclays CEO Jes Staley.

Russians hoard cash over Covid-19 fears

/payments

Russians hoard cash over Covid-19 fears

Russians have responded to the Covid-19 pandemic by stockpiling cash, withdrawing more physical money from ATMs and bank branches in the last few weeks than in the whole of 2019.

Nationwide to close down branches and disconnect call centres over weekends

/retail

Nationwide to close down branches and disconnect call centres over weekends

Having already announced plans to shutter fifty branches and reduce opening hours, Nationwide Building Society is taking further steps to reduce physical contact and unburden overworked staff members by shutting down all branches and call centre operations over weekends.

Rush to digitisation will see fintech sector flourish post-Covid-19

/covid-19

Rush to digitisation will see fintech sector flourish post-Covid-19

As the fintech sector struggles through the Covid-19 economic fallout, a report from VC Finch Capital offers some light at the end of the tunnel, suggesting that the crisis could ultimately end up benefiting the industry by accelerating the rush to digitisation.

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