Branch banking

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Union takes CBA to court over $45m worth of untaken tea breaks

/people

Union takes CBA to court over $45m worth of untaken tea breaks

Commonwealth Bank of Australia is being taken to court by a union over its alleged failure to give thousands of retail banking employees millions of dollars worth of tea breaks.

HSBC fined £63.9m for AML failings

/crime

HSBC fined £63.9m for AML failings

HSBC is the second bank this week to be handed down a fine by the FCA for failings in its anti-money-laundering (AML) processes, being hit with a £63,946,800 penalty.

Major UK banks to roll out shared banking hubs

/retail

Major UK banks to roll out shared banking hubs

Major UK banks have agreed to create a network of shared banking hubs to ensure communities have fair access to cash.

Which? calls for banks to pause branch closures

/retail

Which? calls for banks to pause branch closures

UK banks shut 736 branches this year, according to consumer group Which?, which is calling on lenders to pause further closures.

TSB to close 70 branches as more customers move online

/retail

TSB to close 70 branches as more customers move online

The UK's TSB is accelerating its branch closure programme, outling plans to close 70 outlets as more customers move online.

Citi opens flagship branch in Manhattan

/retail

Citi opens flagship branch in Manhattan

As it opens the doors to a 7000 square foot flagship branch in Manhattan, Citi says it is "doubling down" on its network, despite the rise of digital banking.

Lloyds to cut a further 48 bank branches

/retail

Lloyds to cut a further 48 bank branches

Lloyds Banking Group is to close a further 48 bank branches, with a possible loss of 178 jobs.

Nationwide takes van around UK to help people make switch to online

/retail

Nationwide takes van around UK to help people make switch to online

Nationwide Building Society is touring the UK with a specially kitted-out van packed with staffers who can offer advice and help with digital banking.

88 Bank of Ireland branches close for last time today

/retail

88 Bank of Ireland branches close for last time today

More than a third of Bank of Ireland's branches will close their doors for the final time today as the lender adjusts to a digital tipping point.

Michigan First Credit Union to prohibit opaque masks in some branches

/retail

Michigan First Credit Union to prohibit opaque masks in some branches

Michigan First Credit Union in Lathrup Village, Michigan, USA, has informed its members that only see-through face coverings will be permitted in stand-alone branches from September, reports American Banker.

APAC holds fertile ground for burgeoning regtech sector

/regulation

APAC holds fertile ground for burgeoning regtech sector

A report released by venture capitalist Enterprise Ireland and Kapronasia provides insights into key initiatives, regulations and financial ecosystems across the APAC region, finding that a surge in the region’s regulatory requirements has boosted the need for innovative regtech solutions.

Japanese technology giant Glory backs shared banking hubs startup OneBanks

/startups

Japanese technology giant Glory backs shared banking hubs startup OneBanks

Japanese technology group Glory is to become a cornerstone investor in OneBanks, a UK startup which has developed a low cost pop up kiosk which could replace bank branches in towns and communities where conventional bank branches have all but disappeared.

Russia's VTB uses AI and Big Data to locate branches and ATMs

/retail

Russia's VTB uses AI and Big Data to locate branches and ATMs

VTB, Russia’s second largest bank, has begun using artificial intelligence to determine the ideal locations for branches and ATMs.

FCA/PSR: Pockets of vulnerability remain but most UK consumers have reasonable access to cash

/payments

FCA/PSR: Pockets of vulnerability remain but most UK consumers have reasonable access to cash

Research commissioned by the Financial Conduct Authority and the UK's Payment Systems Regulator finds that - contrary to popular belief - most people have reasonable access to cash through a combination of bank, building society, or Post Office branches and ATMs.

Bank of Ireland launches video tutorials on accessing digital services

/retail

Bank of Ireland launches video tutorials on accessing digital services

Bank of Ireland has launched a video tutorial series to give customers the skills and confidence to use digital banking services.

NAB invests A$160m in branch revamp

/retail

NAB invests A$160m in branch revamp

Despite the rise of digital channels during the pandemic, National Australia Bank is pumping more than A$160 million into a tech-heavy branch transformation programme.

Bank execs predict branch model will be dead within 5 years

/cloud

Bank execs predict branch model will be dead within 5 years

With Covid-19 leading to an uptick in digital banking, nearly two thirds of industry executives from around the world think that the branch-based model will be dead within five years, according to an Economist Intelligence Unit survey.

Lloyds to close 44 more branches

/retail

Lloyds to close 44 more branches

Lloyds Banking Group is to take the axe to a further 44 bank branches, citing a shift in customer behaviour to online banking during the pandemic.

OneBanks taps G4S for cash and bill payment services at shared branch kiosks

/retail

OneBanks taps G4S for cash and bill payment services at shared branch kiosks

Shared bank branch venture OneBanks has contracted with G4S to enable banking customers to pay bills, deposit and withdraw notes and coins at its pop up kiosks, currently being trialled in the UK

BBVA to cut 10% of Spanish staff amid massive banch closure programme

/retail

BBVA to cut 10% of Spanish staff amid massive banch closure programme

BBVA has agreed terms with labour unions for the termination of almost 3,000 staff and closure of 480 branches in its home market of Spain.

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