Branch banking

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OneBanx names Lorraine Tanner as head of risk and compliance

Lorraine Tanner has joined the OneBanx leadership team as Head of Risk and Compliance as it gears up for the next stage of its development.

/retail

Auriga digital assistant makes debut

Auriga, a global software provider for the omnichannel banking and payments industry, today announced a significant development of its digital self-service branch solution Bank4Me.

/retail

ICICI opens digital banking hubs

ICICI Bank today announced the launch of four Digital Banking Units (DBUs) to offer banking services to its customers digitally. The launch is part of the government’s plan to set up 75 DBUs in as many districts to commemorate 75 years of India's independence.

/retail

Singaporeans need further nudge to adopt mobile banking - survey

Despite close to nine in 10 Singaporeans (88 per cent) use mobile banking at least a few times a month, many Singaporeans are still using ATMs and visiting bank branches.

/retail

Ondato launches virtual branch service

Ondato,​​ a KYC and AML company that provides video-based ID verification systems to banks as part of its technology, today launches a virtual branch service solution that enables physical, digital and hybrid banks to provide customers with virtual face-to-face appointments

/retail

First Tech Federal Credit Union digitises banking processes with Zebra

Zebra Technologies, an innovator at the front line of business with solutions and partners that deliver a performance edge, today announced First Tech Federal Credit Union (First Tech) has selected Reflexis for Banking to increase staff effectiveness and productivity and to elevate customer service.

/people

Innovate Finance chair Louise Smith to join OneBanks HUB board

OneBanks Hub, the shared branch banking innovator, has made two key appointments to its leadership team as it prepares to scale up to a national roll-out of its kiosks later this year.

/retail

Chase to double commitment to new branch openings in Washington DC region

On Monday, JPMorgan Chase cut the ribbon to its newly renovated regional headquarters, the Bowen Building at 875 15th St. NW at the corner of McPherson Square in Washington D.C.

/inclusion

Wells Fargo partners Operation Hope on financial inclusion

Wells Fargo and Operation HOPE, Inc., a national non-profit dedicated to financial empowerment for underserved communities, today announced plans to introduce HOPE Inside centers in 20 markets that will serve as many as 150 Wells Fargo branches and their surrounding communities across the United States by the end of 2023.

/retail

BBVA closes a deal with Merlin to buy back 662 branches

BBVA has exercised its right of first refusal to buy back 662 branches, which it sold between 2009 and 2010 under a sale and lease back agreement to Tree Inversiones Inmobiliarias (currently owned by Merlin).

/retail

North Shore Bank streamlines branch operations with Zebra Technologies

Zebra Technologies, an innovator at the front line of business with solutions and partners that deliver a performance edge, today announced that North Shore Bank has selected Reflexis for Banking to streamline branch tasks and increase staff effectiveness and productivity to elevate the customer experience.

/payments

OneBanks Hub introduces Request to Pay bill payments with Answer Pay

OneBanks Hub, the shared branch banking innovator, is teaming up with Answer Pay to offer its Request to Pay bill payment services across the OneBanks network.

/payments

Paysafe and Solarisbank partner to launch deposit and withdrawal infrastructure

Berlin, December 3, 2021 – viafintech GmbH, part of leading specialised payments platform Paysafe (NYSE: PSFE), today announces a new partnership with Solarisbank AG with a joint vision to replace the classic bank branch and physical locations for basic banking services.

/retail

Italy's Banca Carige rolls out first of its fully digital branches with Auriga

Auriga, a global software provider for the omnichannel banking and payments sector, today announced that Banca Carige, an Italian retail bank with over 480 branches all over Italy, is launching its first four Carige Smart branches using Auriga’s #NextGenBranch digital self-service solutions including secure, integrated video banking in-branch.

/retail

Quarter of customers say they will never set foot in a UK bank branch again

One in four UK banking customers say they will avoid local branches for a digital-only experience, according to new research from analytics leader SAS.

/payments

CTBC to move branch operations to Oracle

CTBC Bank Co. Ltd. has chosen Oracle Financial Services to help modernize its corporate banking and payments operations across branches in seven countries.

/retail

Virgin Money to close 31 stores

Virgin Money has announced plans to close 31 stores as it adapts to changing customer demand.

/retail

Westpac continues branch tech upgrade with rollout of MS Teams Calling

Westpac has taken the next step in its ongoing strategy to modernise underlying infrastructure and improve service to customers during COVID, with a complete rollout of Microsoft Teams Calling to all its branches around the country.

/retail

CBA to convert 90 regional branches to afternoon call centres

Commonwealth Bank of Australia (CBA) branches in 90 regional locations are adapting to meet customers where they are now, stepping up to provide service to their local communities in the morning and early afternoon before supporting customers across Australia from 1:45pm.

/retail

CaixaBank opens tech-led ‘all in one’ flagship branch in Madrid

CaixaBank will open an 'all in one' centre tomorrow in one of Madrid's landmarks, Plaza de Colón, in the prominent Axis building, Norman Foster's latest project in the capital.

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