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News/Artificial intelligence
Co-operative Financial Services (CFS) has rolled out an online "ask-a-question" system for customers in a bid to improve service and sales.
28 May 2009
Danish online investment bank Saxo is establishing an office in Second Life and plans to offer residents the ability to manage real life portfolios from within the virtual world. The bank says it may also eventually create a market to trade the virtal Linden dollar against real world currencies.
12 March 2007
The company behind Entropia Universe - an online role-playing game that has a real world cash economy - says it will auction five virtual banking licences that will allow financial firms to set up real world banking systems in the cyber universe.
09 January 2007
UK news and information group Reuters says it is opening a virtual news bureau in Second Life, an online role playing game with a real economy.
16 October 2006
The UK's Barclays bank is using technology from Cambridge-based Transversal to power an interactive customer services facility on its Web site that is able to serve up targeted advertising and sales promotions in response to naturally-phrased customer questions.
08 September 2006
The UK's Yorkshire Building Society (YBS) has introduced a virtual assistant to its Web site to answer online queries from mortgage customers.
24 January 2006
US bank Wachovia is using technology from Kana to enable its mortgage customers to chat online with a loan counsellor when completing online applications.
06 June 2005
The UK's Barclays Bank is implementing artificial intelligence (AI) technology from Cambridge-based Transversal to provide its Web banking customers with automatic answers to online queries.
10 May 2005
Harrisdirect, the online brokerage service of Bank of Montreal, has added an automated, natural language query and response facility to its Web site.
06 April 2005
UK online bank Cahoot has introduced a virtual interactive assistant or 'lingubot' from Creative Virtual to deal with customer queries over the Web.
20 August 2004
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