Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

Mizuho Bank taps IBM's Watson to give robot branch workers an IQ boost

Tellers beware: Japan's Mizuho Bank is about to deploy robots that have been supercharged by IBM's Watson cognitive computing platform in several of its branches.

04 March 2016

News/Artificial intelligence

Meet Luvo, Royal Bank of Scotland's new virtual assistant

Royal Bank of Scotland is to explore the potential of using an AI bot to answer customer queries following a successful two-month trial of the technology among 1200 staff.

04 March 2016

Company update/Artificial intelligence

Ravn Systems releases automated data extraction platform for ISDA

Ravn Systems, experts in Artificial Intelligence, Enterprise Search, Unstructured Big Data and Knowledge Management, announced today the release of Ravn ACE for automated data extraction for ISDA (International Swaps and Derivatives Association) Master Agreements and Credit Support Annexes (CSAs) using Artificial Intelligence.

25 January 2016

Company update/Artificial intelligence

Genpact and Arria NLG partner to harness artificial intelligence

Genpact (NYSE: G), the architect of the Lean DigitalSM enterprise, and Arria NLG (AIM: NLG), a world leader in artificial intelligence and natural language generation, are partnering to help banks, financial services companies, and other enterprises dramatically transform how they leverage automation and run complex business reporting processes.

22 December 2015

Company update/Artificial intelligence

Bango provides app stores with carrier billing platform

Mobile payments leader Bango (AIM: BGO) announces Bango Grid – a new and unique product that enables app stores to launch and manage carrier billing markets with unparalleled ease, as they grow global mobile content sales.

03 March 2015

Company update/Artificial intelligence

Wirecard and Rocket Internet enter strategic partnership

The technology services provider Wirecard AG has finalised a cooperation agreement with Rocket Internet AG.

03 December 2014

News/Artificial intelligence

Co-op uses 'artificial intelligence' engine to boost online self service

Co-operative Financial Services (CFS) has rolled out an online "ask-a-question" system for customers in a bid to improve service and sales.

28 May 2009

News/Artificial intelligence

Saxo sets up shop in Second Life

Danish online investment bank Saxo is establishing an office in Second Life and plans to offer residents the ability to manage real life portfolios from within the virtual world. The bank says it may also eventually create a market to trade the virtal Linden dollar against real world currencies.

12 March 2007

News/Artificial intelligence

Entropia Universe to auction virtual banking licences

The company behind Entropia Universe - an online role-playing game that has a real world cash economy - says it will auction five virtual banking licences that will allow financial firms to set up real world banking systems in the cyber universe.

09 January 2007

News/Artificial intelligence

Reuters opens virtual news desk in online world Second Life

UK news and information group Reuters says it is opening a virtual news bureau in Second Life, an online role playing game with a real economy.

16 October 2006

News/Artificial intelligence

Barclays looks to increase online sales with Transversal

The UK's Barclays bank is using technology from Cambridge-based Transversal to power an interactive customer services facility on its Web site that is able to serve up targeted advertising and sales promotions in response to naturally-phrased customer questions.

08 September 2006

News/Artificial intelligence

Yorkshire introduces virtual agent to chat with mortgage customers

The UK's Yorkshire Building Society (YBS) has introduced a virtual assistant to its Web site to answer online queries from mortgage customers.

24 January 2006

News/Artificial intelligence

Wachovia chats online with mortgage customers

US bank Wachovia is using technology from Kana to enable its mortgage customers to chat online with a loan counsellor when completing online applications.

06 June 2005

News/Artificial intelligence

Barclays answers online customer queries with Transversal AI technology

The UK's Barclays Bank is implementing artificial intelligence (AI) technology from Cambridge-based Transversal to provide its Web banking customers with automatic answers to online queries.

10 May 2005

News/Artificial intelligence

Harrisdirect offers 'intelligent' FAQs

Harrisdirect, the online brokerage service of Bank of Montreal, has added an automated, natural language query and response facility to its Web site.

06 April 2005

News/Artificial intelligence

Cahoot introduces virtual 'lingubot' to field customer queries

UK online bank Cahoot has introduced a virtual interactive assistant or 'lingubot' from Creative Virtual to deal with customer queries over the Web.

20 August 2004