Latest Artificial intelligence News: Finextra Research

Bank of America's Erica chatbot wins over customers

Bank of America says customers are warming to its AI-driven virtual financial assistant Erica, which has surpassed 6 million users and completed more than 35 million client requests.

25 March 2019

News/Artificial intelligence

Banks of the future must maintain human touch

Technology has the potential to create seismic waves of change through banking that will alter consumer habits, but the industry will need to work hard to maintain trust and to ensure some customers are not left behind, says a report from UK bank CYBG.

22 March 2019

Company update/ai

MX and Personetics team up to bring AI-driven insights to FIs

MX, one of the fastest-growing fintech providers, partnering with more than 1,800 financial institutions and 43 of the top 50 digital banking providers, has announced a new technology partnership with Personetics, the leading provider of AI-powered personalization solutions used by the world’s top banks.

21 March 2019

Company update/regulation

Exiger names Alex Ceponkus global head, software engineering

Exiger, the leader in the provision of technology-enabled regulatory, financial crime, risk, and compliance solutions announced today that Alex Ceponkus has been named Senior Vice President, Global Head of Software Engineering of Exiger Tech, to drive innovation, scale and delivery of its technology solutions. He is based in Toronto.

15 March 2019

Company update/startups

Mastercard unveils latest Start Path startups

The world’s most promising startups and FinTechs today move like Mastercard – in microseconds. We may be different in size, but there are many more similarities than differences, which we witness through Start Path.

14 March 2019

Company update/ai

Seedrs auto invesment bot moves out of beta

Today, leading online investment platform Seedrs announces the highly anticipated launch of full customisation in its pioneering AutoInvest product.

13 March 2019

News/ai

BNP Paribas Luxembourg brings a touch of Genius to mobile banking app

BNP Paribas in Luxembourg is to roll out an AI-based assistant programmed to provide customers with tips on smart banking behaviour.

12 March 2019

Finextra TV/Artificial intelligence

Introducing the new challenger bank model

Pat Patel, Global Content Director, Money20/20, speaks about how the role of incumbent challenger banks has evolved, whether European neobanks are a step ahead of those in Asia, what challenger banks in Asia are doing differently and what strategies they will be using in the future.

12 March 2019

Company update/ai

We can predict the future says TalentTicker AI

A new Artificial Intelligence platform, Talent Ticker, has launched in the UK bringing market intelligence and predictive analytics to those working within the financial services sector with the aim of revolutionising decision making in the industry.

12 March 2019

News/ai

Nationwide deploys SAS analytics to improve customer interactions

UK building society Nationwide has enlisted SAS to help it tap into the power of AI for more efficient and effective customer interactions.

12 March 2019

Company update/ai

IPsoft releases conversational banking tool 1Bank

IPsoft, the global leader in enterprise AI, today announced the general availability of 1Bank™, the first conversational banking solution. 1Bank is powered by Amelia, rated the number one virtual agent in conversational AI by Everest Group.

11 March 2019

News/ai

IPC invests in GreenKey Technologies

Dealing room communications outfit IPC has invested in GreenKey Technologies (GK), the creator of AI, natural language processing tech for financial markets.

07 March 2019

News/ai

Bank AI experts gather for NextGen Banking London

AI experts from Barclays, Lloyds Bank, Citibank, Santander, Westpac and State Street will take to the stage at Finextra’s NextGen Banking London conference on 16th May 2019, to stir up the debate on how artificial intelligence is impacting and reshaping financial services.

07 March 2019

News/ai

BNP Paribas launches AI FX index

BNP Paribas has teamed up with Millennium Global Investments (MGI) on a foreign exchange index that uses artificial intelligence.

06 March 2019

Company update/regulation

KPMG brings regtech Recordsure to Australia

KPMG Australia and regtech company Recordsure today announced an alliance to roll-out the London-headquartered startup’s AI-driven customer trust and transparency solutions to financial institutions in Australia.

05 March 2019

News/Artificial intelligence

Microsoft to build data warehouse, chatbot for NatWest-backed Esme Loans

NatWest-backed Esme Loans has signed a tech deal with Microsoft to build a cloud-based data warehouse and AI-assisted customer support.

05 March 2019

News/ai

We are the robots: AI technology shifts into the mainstream

Once the preserve of futurists, artificial intelligence technology is to set to become a routine part of everyday business operations, according to a report from venture capital firm MMC Ventures, in association with Barclays Bank.

05 March 2019

Company update/regulation

Ascent RegTech launches AI-driven change management product

Ascent RegTech announced today the launch of an enhanced product offering that automatically delivers regulatory updates targeted to the customer and, even more critically, that shows the customer how that update affects their daily compliance tasks.

04 March 2019

News/ai

Danske Bank is using AI to predict IT breakdowns before they happen

Danske Bank is using machine learning technology from IBM for prediction and resolution of IT issues, identifying problems in advance before they impact on the customer.

04 March 2019

Finextra TV/Artificial intelligence

The Power of Partnerships: Trust, Data & Digital Identity

Ann Cairns, Vice Chair, Mastercard, speaks at Mobile World Congress 2019 about the importance of partnerships, Mastercard's partnership with Microsoft, how they are using data in medicine and towards social reform, and what impact neobanks are having on the industry.

28 February 2019