Capgemini presents key trends faced by card issuers and their implications for the payment card industry
Issuers are facing increasing competition both from other issuing banks as well as alternative channels such as mobile payments. Additionally, regulatory intervention such as the recently approved Durbin debit card interchange regulation in the US, as well as shifting consumer trend in favour of debit cards over credit cards, are expected to further dent issuers’ overall revenues and margins.
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