TSB

138 results about this entity

Period: 27 Jan 2014 - 25 Jul 2024

TSB delays switch from Visa to Mastercard - FT

TSB's disastrous IT migration in April continues to have repercussions, with the British bank now postponing plans to move all of its customers from Visa to Mastercard debit cards, according to the Financial Times.

TSB pays a heavy price for IT fiasco

The UK's TSB has chalked up a whacking £107.4 million first half loss as the early costs of its disastrous IT migration to a new Banco Sabadell platform begin to emerge.

TSB customers left in the lurch by app update

TSB's long-suffering customers are back in the wars after an overnigt update to the embattled bank's mobile app locked some users out of their m-banking and Internet accounts.

TSB testing inadequate ahead of IT migration - IBM report

TSB may not have carried out enough testing ahead of its notoriously botched migration to a new IT system in April, according to an early report from a team of IBM specialists brought in by the bank.

MPs call for P45 for embattled TSB chief Paul Pester

UK MPs have lost confidence in embattled TSB chair Paul Pester and his ability to save the bank from the consequences of a disastrous migration to a new banking platform from parent Banco Sabadell

TSB chief Pester criticised by FCA

The UK's Financial Conduct Authority has broken with convention and declared its intent to investigate the catastrophic computer breakdown at TSB following its migration to a new banking platform from parent Banco Sabadell.

GDPR concerns as TSB bungles IT meltdown apology letter

The fallout from TSB's recent IT meltdown continues, with customers who complained about the fiasco being sent letters containing information about other people - a mistake which could put the bank foul of new data protection laws.

Surge in phishing follows TSB IT fiasco

TSB customers are experiencing a surge in phishing activity as criminals take advantage of the chaos and confusion surrounding the UK bank's botched IT platform switch.

TSB chief to give up £1.6m bonus over IT meltdown

TSB CEO Paul Pester will not receive a £1.6 million "integration bonus" related to the bank's spectacularly botched IT migration, which left hundreds of thousands of customers unable to access services for days on end.

TSB chief to face MP grilling

With its IT disaster rumbling on into a second week, TSB's chief executive and chairman are being hauled into Westminster to face questions from MPs.

TSB crisis continues as bank drafts in IBM to help fix broken IT platform

TSB has admitted that it may take another week to get its Internet and mobile banking systems functioning properly, as 50% of customers remain unable to reach their accounts online.

TSB back online but customer gripes continue

TSB has finally got its Internet and mobile banking systems back online in the wake of a disastrous switch to a new banking platform from Spanish parent Banco Sabadell.