TSB

138 results about this entity

Period: 27 Jan 2014 - 25 Jul 2024

/regulation

TSB fined £48.6 million over operational resilience failures

UK regulators have levied a £48.6 million fine on the TSB for a bungled IT migration programme in 2018 that locked customers out of their accounts for weeks and led to months of ongoing technical problems.

/retail

TSB connects consumers to fintechs with Marketplace app

TSB Bank recently launched TSB Marketplace on their mobile app. The service will connect customers to fintechs to aid them in making informed financial decisions. Finextra spoke to head of open banking and partnerships at TSB, Aruna Bhalla, about the service and what opportunities it opens up for consumers.

/retail

Starling and Monzo top customer satisfaction survey

Digital challengers Starling and Monzo have been ranked the top personal and business current account providers in the UK.

/retail

TSB boosts cash access with Nottingham pilot

TSB is boosting customers’ access to cash provision in Nottingham with the creation of its new Cash Kiosk pilot in the Victoria Centre, in partnership with shared banking innovator, OneBanks Hub.

/crime

Lloyds, Santander, Barclays, TSB demand Google, Facebook reimburse online fraud victims

As reported in The Telegraph, UK banks have urged Big Tech and telecommunications firms to take responsibility for their contribution to the rise of online fraud and voluntarily reimburse victims.

The Future of Payments 2022

1741 downloads

/people

TSB announces Robin Bulloch as CEO

The Board of TSB, with the support of Sabadell, is pleased to announce the permanent appointment of Robin Bulloch as CEO.

/security

TSB warns of spike in impersonation fraud

TSB has issued an urgent warning to customers over growing rates of impersonation fraud, with duped customers losing up to £4000 on average.

/payments

TSB duplicates payments from customer accounts

TSB is facing a furious reaction from customers after taking duplicated payments from an unknown number of accounts.

/devops

TSB turns to Dynatrace for IT performance monitoring

Software intelligence company Dynatrace (NYSE: DT) today announced TSB Bank is using the Dynatrace platform to accelerate innovation as it expands digital services for its customers.

/retail

Farewill signs TSB as first major bank client

TSB is the first bank to partner with Farewill, the UK’s best rated will and probate provider, to offer customers access to easy will writing and probate services at exclusive discounted prices.

/identity

TSB overhauls onboarding with Onfido’s biometric facial recognition

TSB has shaved 20 minutes off its onboarding journey to allow accounts to be opened in just 10 minutes. Further, mobile functionality has been updated so only eight scrolls are needed to sign up on a mobile device, compared to 60 scrolls on the website.