Firstsource - News, Articles & Research

Company announcement/retail

Firstsource buys Ascensos

Firstsource Solutions Limited (NSE: FSL, BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has acquired Ascensos, a leading UK-headquartered customer experience outsourcing partner for retail and eCommerce businesses.

23 September 2024

Company announcement/retail

Shawbrook Bank appoints Firstsource to develop contact centre service

Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has been appointed by Shawbrook Bank Limited, a fast growth specialist retail and commercial bank, to increase its customer service capacity for its retail banking users.

08 November 2022

Company announcement/people

Firstsource appoints Rajiv Malhotra as head of Europe business

Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, announced the appointment of Rajiv Malhotra as Head of Europe Business. In this role, Rajiv’s will focus on accelerating Firstsource’s growth in the UK and Europe, extending the reach of Firstsource’s transformational digital offerings in the region, and overseeing client relationships.

13 May 2022

News

Barclaycard outsources UK customer service operations to FirstSource

Barclaycard is to outsource customer service operations for its UK credit card and consumer lending business to Indian BPO outfit FirstSource.

01 October 2010

News

Barclaycard in talks to outsource Teesside call centre work to Firstsource

Barclaycard is weighing up plans to hand over operations at its Teesside call centre, which houses around 700 staff, to Indian BPO outfit Firstsource.

09 June 2010

News

KKR in talks to buy Firstsource majority stake - Reuters

American private equity giant Kohlberg Kravis Roberts & Co (KKR) is in negotiations to buy a controlling stake in Indian BPO outfit Firstsource from ICICI Bank, Metavante and Temasek, according to Reuters.

13 April 2010

News

Firstsource stakeholders look to sell up - Reuters

ICICI Bank, US technology group Metavante and Singapore state investor Temasek have revived plans to sell their stakes in Indian BPO venture Firstsource, according to Reuters.

09 November 2009

News

Solid earnings lead Indian fintech companies higher

Financial Technologies India and Firstsource Solutions saw significant share price rises last week on the back of positive quarterly earnings news, but the Finextra50 Financial Technology Index was flat, falling just .15 per cent to 54.81. Linedata Services led the fallers on a revised FY08 outlook.

10 November 2008

News

Metavante looks for buyer for Indian BPO Firstsource stake - FT

US technology group Metavante has appointed Goldman Sachs to find a buyer for its 20% stake in Indian BPO venture Firstsource, according to the Financial Times.

08 September 2008

News

ACI shares fall on job cuts news, Gresham up on takeover rumours

The Finextra50 Financial Technology Index held steady last week, dropping just .5% to 86.08. ACI Worldwide and Computershare led the fallers, while Firstsource and Gresham Computing led the gainers.

18 August 2008

News

Indian fintech vendors battered again

Continuing market volatility resulted in Indian fintech stocks taking a bath last week, further depressing the Finextra50 stock index.

17 March 2008

News

Finextra50 starts year with record low

Led by big falls for Fundtech and ACI Worldwide, the Finextra50 Financial Technology Index fell 4.31% by the end of the year's first week, reaching 91.24. Few companies saw any gains in a depressed start for most markets worldwide, but Gresham Computing did see a bounce back after a recent slump, while FirstSource and Nucleus Software in India also rose.

07 January 2008