5 results about this entity
Period: 28 May 2003 - 28 May 2009
News
Co-operative Financial Services (CFS) has rolled out an online "ask-a-question" system for customers in a bid to improve service and sales.
28 May 2009
Despite the millions invested by banks in the Internet channel, clients still find it quicker to call contact centres for basic information, according to a UK study conducted by Cambridge-based Transversal.
22 August 2007
The UK's Barclays bank is using technology from Cambridge-based Transversal to power an interactive customer services facility on its Web site that is able to serve up targeted advertising and sales promotions in response to naturally-phrased customer questions.
08 September 2006
The UK's Barclays Bank is implementing artificial intelligence (AI) technology from Cambridge-based Transversal to provide its Web banking customers with automatic answers to online queries.
10 May 2005
UK financial services firm Direct Line is to use artifical intelligence technology from Cambridge-based Transversal to provide automatic answers to consumer queries during Internet transactions.
28 May 2003
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