Talisma

2 results about this entity

Period: 25 Sep 2006 - 11 Dec 2007

RBC implements Talisma technology to boost online customer services

Royal Bank of Canada (RBC) is installing customer interaction management (CIM) technology from Washington-based Talisma which it will use to provide interactive support to its online customers.

UK fund managers failing to meet demands for online customer service

UK fund managers are failing to meet investor demands for customer service delivery across a range of channels such as e-mail, Web self-service, online chat and telephone, according to research conducted by Talisma Corporation.