First Direct

69 results about this entity

Period: 24 Apr 2007 - 07 Jul 2022

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The Future of Digital Banking in the UK 2022

The Future of Digital Banking in the UK 2022

1385 downloads

/retail

HSBC UK and first direct increase gambling block feature to 72-hours

With lockdown causing an increase in gambling, HSBC UK and first direct have today announced an increased cooling off period to their gambling block feature, from 24 hours to 72 hours.

First Direct taps Bud to boost app transaction data

/retail

First Direct taps Bud to boost app transaction data

First Direct has enlisted open banking specialist Bud to add transaction categorisation and merchant identification services to its mobile app.

First direct appoints new CEO

/people

First direct appoints new CEO

First Direct has appointed a new CEO to replace previous incumbent Joe Gordon, who jumped ship in May to work on a new challenger bank brand.

/payments

First direct selects Mastercard as partner for debit cards

first direct has selected Mastercard as its partner for its debit card portfolio. Customers will begin to receive cards from the end of this year, as part of a multi-year agreement.

HSBC rolls out Apple Business Chat service

/retail

HSBC rolls out Apple Business Chat service

HSBC UK and its first direct subsidiary have introduced a feature that lets customers contact them via the Messages app on Apple devices.

Challengers beat incumbents on account opening experience

/retail

Challengers beat incumbents on account opening experience

Many of the UK's leading high street banks have fallen behind their upstart digital rivals when it comes to making it easy and fast to open an account, suggests a review of 12 players' user experience.

HSBC and first direct downtime continues into the morning

HSBC and first direct downtime continues into the morning

Overnight outages affecting mobile and online services from HSBC and subsidiary first direct have continued into the morning, despite earlier claims that the problems had been rectified.

First Direct tops the charts for customer experience

First Direct tops the charts for customer experience

First Direct and Nationwide top the UK’s first retail banking customer experience (CX) index, created by data analysis and consulting firm Kantar

NatWest ranked best bank for online security by Which?

NatWest ranked best bank for online security by Which?

Which? has compared the online security of 12 of the UK's biggest banks, with NatWest coming out on top.

UK's original challenger bank first direct turns 30

UK's original challenger bank first direct turns 30

The UK's original challenger bank, first direct, is celebrating its thirtieth anniversary.

Almost two-thirds of consumers can’t name one organisation they trust to handle their data

‘Upfront and Personal: Leveraging data to deliver a genuinely personalized omnichannel experience?’ is a research report published by The Institute of Customer Service and co-sponsored first direct.

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