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I would suggest business architecture as a whole hasn't really evolved much since the Industrial Revolution which created siloed, vertical operational towers.  In the 20th Century we migrated some of those operations to an electronic file format hosted on computers but fundamentally nothing has really changed other than the old paper filing cabinets have been somewhat coverted to electronic filing cabinets.  

To enable a truly digital, frictionless experience that delights both the Banker and the Client requires breaking down the operational siloes by defining E2E processes enabled by business rules, ML and AI.   

Thanks for the insight on case management. The concept of "case" is a fundamental building block to support a true E2E digital experience and customer journey.