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Reshaping Customer Engagement & Data Management Strategies: A necessity in the post-GDPR era

When the European Union ushers in General Data Protection Regulation (GDPR) on 25 May 2018, it will represent one of the most critical developments and the biggest shake-up in the use and management of customer data over a decade. This has been specifically designed to ‘harmonize’ consumer rights across the continent and will consecrate stringent ...

11 December 2017 /regulation Data Protection Act Issues

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08 December 2017

Banks need to swipe their 'social media' cards to pay up for Personalization!

When customers walk into their bank, they normally expect to talk to a personal banker or customer manager to discuss their need or issue. With every customer tending to demand personalized relationship with their banks, scalability issues creep in for a branch level personalization for each and every customer. However, retail banking has gone dig...

21 November 2017 /ai /retail Futuristic Banking