Latest opinions that Keith Russell has shared on Finextra

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Keith Russell

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27 Feb 2012

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The Long Tail of eInvoicing Success

eInvoicing is big business – and pretty soon it's going to be for small business too... There are many studies that explain the huge cost of paper-based invoicing and just as many that show the benefits of moving to eInvoicing (see image below). Billentis, in its 2012 eInvoicing/eBilling report showed that the full cost of sending a paper invoice...

09 May 2012 /retail

When it comes to eBilling, are you just ticking the box?

As I travel around Asia talking to companies about eBilling and looking at what eBilling solutions have already been implemented, it strikes me that the whole eBilling business is mired in misleading projections and statistics, and in many cases, apathy. Surely this is a key reason why so few people actually utilize eBilling, and why so few compan...

20 April 2012 /retail

Can Asia lead the eStatement adoption evolution?

I was speaking to a group of banking people from fast-developing countries like Indonesia, India and Pakistan at a conference in Singapore a while ago. Their views on eBilling and eStatements were very similar - adoption rates for going paperless are still very low and they place the blame on low internet penetration. As a result, some banks are p...

11 April 2012 /retail

Secured with spit: PO insists letters are safer than email

It's not easy being a Post Office nowadays! Globally, postal services are being adversely affected by the changing communication preferences of consumers. In the UK, the recently announced 30% increase in postage rates hints at a business model on the brink of disaster. But it’s the state of the United States Postal Service (USPS) that highlight...

02 April 2012 /retail

eBilling: step into your customers' shoes

When you live and breathe eBilling and eStatements like I do (I know – I need to get a life!), it’s sometimes surprising when you hear other people’s thoughts and expectations on the subject. I met with a major bank recently, to discuss the option of going paperless with Push eStatements. I found it interesting that the COO’s response was that in t...

28 February 2012 /retail