Latest opinions that Jim Steven has shared on Finextra

Join the Community

22,256

Expert opinions

44,229

Total members

397

New members (last 30 days)

197

New opinions (last 30 days)

28,760

Total comments

Join Sign in

Jim Steven

Head of Crisis & Breach Response

Experian Consumer Services

Member since

27 Jun 2016

Location

London

View Jim Steven's full profile

Jim's opinions

Don’t wait for a crisis before you commit to response planning

Until you have experienced a consumer crisis in your business, it’s difficult to understand the breadth and depth of impacts on employees, customers and the business. Or the amount of time, resources and cost that will be absorbed in managing your response. Overcoming a crisis becomes all-consuming, since the very survival of the business often de...

12 July 2022 /security Data Management and Governance

Why consumers need to be at the heart of your crisis response plan

Consumers must be at the heart of any crisis response plan. When any business is hit by a crisis, it sends shockwaves throughout the organisation. The impacts of a cyber-attack, health emergency or data breach can be devastating for the business, both financially and reputationally. But the greatest impacts are often felt by consumers or service u...

22 June 2022 /security Data Management and Governance

Businesses at risk: Gaps in crisis readiness among UK firms revealed

Around half of UK business leaders surveyed in recent research said their organisations didn’t have crisis response plans in place. That’s a startling statistic when you consider that more than three quarters of respondents (78%) said their organisations had experienced a crisis in the past 18 months that had impacted customers, with the most freq...

11 April 2022 /security Data Management and Governance

Why crisis response preparation is key to business resilience

Organisations face many competing priorities and demands on their resources. But in the wake of the pandemic, the importance of resilience is foremost in the minds of many business leaders. Everyone understands that the ability of a business to respond effectively to a crisis is key to its long-term survival. In the past, businesses understandably ...

07 January 2022 /security Data Management 101

How can businesses avoid data breach blind spots?

Data breaches require considerable time and resources to resolve. The damage can be extensive, from financial costs and operational downtime to untold reputational harm, while the shift to remote working has exposed new vulnerabilities too. With such wide-ranging consequences it pays to be prepared but according to latest Experian research, only 19...

06 September 2021 /security /regulation Data Management and Governance

What partners do businesses need to prepare for a data breach?

The risk of a data breach is an ever-present challenge for businesses across the world. With more transactions between business and customer now carried out digitally than ever before, the currency of data – and its safe-keeping – has never been more critical. As discussed in my previous Finextra blog, there are a number of things organisations ca...

16 July 2021 /security /regulation Big Data

How businesses should prepare for a data breach

The Covid-19 pandemic has forever changed the business landscape. From how customers now expect to interact with companies in a seamless, digital journey to how best to confirm the identity of both new and existing customers, businesses now face a completely new set of operational challenges. Challenges which have accelerated rapidly since the pan...

01 June 2021 /security Data Management and Governance

How COVID-19 is evolving the data breach communication process

Covid-19 is at the forefront of business minds right now, with many tasking themselves with understanding, reacting to and learning lessons from this ever-changing situation. However, although business survival will be the top priority throughout this pandemic, it’s also essential to have the correct processes in place to effectively respond to a ...

07 May 2020 /crime /covid-19 Information Security

International data breach readiness: the importance of an effective plan

Delivering an excellent customer experience is what sets businesses apart from their competitors and is an essential service for every business. Thinking further afield, it is also important for global organisations to provide a service that meets the needs of a broader diverse customer base. When it comes to notifying these customers of an inte...

08 January 2019 /security

Seven steps to minimise risk in the automotive industry

With the introduction of the GDPR regulation this year, automotive dealerships are amongst the many UK businesses that have been taking a long hard look at how they collect, store, and manage data. Dealerships have quite a challenging supply chain network with partners ranging from vehicle manufacturers, insurance partners, servicing partners to n...

31 October 2018 /security

Community