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@Hakim, you have steered a great debate here. Jeremy's comparison to data trends was also quite refreshing at looking at past initiatives that were previously seen as failing. Time will tell with PayM - I would say the the schemes have been agressively pushing contactless for years now, and it's working out. I wonder if the same will be done for PayM...

@ Anon. Yeah, you're probably right. They used to be bad about 10-15 years ago, but much better now

There's something nice about having cash in your hand. It's real. No-one says "you have to spend £5 to use that here". You can slip it inside a birthday card. But you do easily run out, knocking convenience. ATMs are notoriously flaky, knocking convenience. And if you go somewhere like Sweden they've pretty much killed off cash, and upgraded commerce and habit to support. Guess it just depends on where you are, but clearly what is being demanded now is more choice, not necessarily a replacement of something else.

Merry Christmas everybody :-)

"Disruption", noun. Business. a radical change in an industry, business strategy, etc., especially involving the introduction of a new product or service that creates a new market: Globalization and the rapid advance of technology are major causes of business disruption. http://dictionary.reference.com/browse/disruption

Depends on your definition of disruption. Disrupting what? The banks? Or the way the industry works? Or something else?

Brilliant blog Brett. Following the representation by Finextra of the ACI/YouvGov data (the first half was presented mid year, we saved the follow up a Christmas treat :-) I felt obliged to post a blog to provide a fuller picture of the messages we had wanted to present publicly. Not as inspirational as some of your messages, but touches on a fair bit of what the comments above state. 

@ Hamza, loving the quote "If I had asked people what they wanted, they would have said fasterhorses." [Henry Ford]  

I understand your position! It's been an interesting week on Finextra. Been a pleasure being part of the discussion and I've learned a lot too. Come on 2016 :-)

My comment regarding not being a good business design refers to competing with your customers. Sorry for any confusion.

Personally I hope the Neobanks can continue as well as all the FinTechs. They are setting the upper boundaries of what is possible in our industry today. The banks "could" move past self-imposed boundaries but have a deficiency of tools and skills to do that, and the structure of most of their operations would make that a risky and time intensive endeavour. Using your builder example, the banks don't have the cranes, cement mixers, architects, steel mechanics etc, and developing that as a capability is hard - could outsource, could partner, could compete with their customer sure, but not a great business design. Of course the likes of BBVA prove it's doable, but I'm sure you get my point :-)