It's easy to understand why it's unlikely to work. Your post confirms that by asking why it's taking so long. I nevertheless gave my reasons here. Is that difficult to understand?
23 Jan 2016 20:05 Read comment
Well, the tide has turned.
"Partnering with big banks is increasingly seen as a good outcome for many upstart firms." aka fintech has to collaborate with banks to survive.
- Has Fintech Boom Peaked? http://www.wsj.com/articles/has-fintech-boom-peaked-1453458781
22 Jan 2016 18:45 Read comment
Great post. In that parallel universe, you'll never walk alone. (With due apologies to Liverpool since I'm a ManU fan!)
Having spent my entire career in the IT industry, I'm quite aware of the strengths and weaknesses of technology. However, with all the hype around tech, I regularly come across many people from other industries who have this urge to use tech in order to appear cool. I suspect a vast majority of mobile wallet users belong to this category that I've termed "nouveau tech".
I recently had a meeting with a member of "nouveau tech". All he gave me by way of directions to his office in a fairly remote part of the city was his Google Map Pin. Thankfully, before leaving my office, I plugged it into the desktop version of Google Maps and noted down the nearest landmark - it was a certain garden. I reached the area of my customer's office without needing Google Map. Once I reached there, I switched on Google Map and entered the pin.
No signal.
It was back to good old fashioned navigation aka stop my car every 100 meters and ask passersby where the said garden was. 45 minutes later, I reached a place and found the company's name written on a board attached to a wall. In other words, I'd reached my destination. Just then, I got signal, and Google Map very helpfully told me that I'd reached my destination.
As though that wasn't enough, the SMS I'd sent to let my customer know that I was running late reached him an hour after our meeting started!
Like the UK high-street bank, I too ran modern Google Map via traditional ASAD (ASk Around for Directions)!
22 Jan 2016 17:44 Read comment
Neobankers might believe that this scheme would have been a big hit had the regulator permitted switch to neobanks:)
On a more serious note, 2015 has provided a lot of reality check for the founding premises of neobanks:
22 Jan 2016 15:40 Read comment
Actually, I'd prefer a bank backend and a nonbank's frontend.
Once upon a time, I'd call a plumber 3 times for fixing an appointment for one visit, get used to his arriving 3 hours late and that too after several reminders, haggle over quality and price, and otherwise go through a torrid experience. Nowadays, I book a plumber on the slick frontend of one of the 50+ "Uber for Handymen" apps, select an appointment when it suits me, tweet to the app startup if I've a problem, pay by predefined rate card, generally get 10-25% off on the rate card because the app startup has enough VC funding to blow on customer acquisition. Ditto with cabs, grocery stores, restaurants, and so on.
As long as I'm assured that my money is safe in the backend of an insured bank account, I'd love to switch to the frontend of a neobank - many of them support 1-tap payment, improve CX and, instead of charging me a premium, actually give me a 10-15% cashback because they have VC backing for burning cash.
It could be argued that such VC-funded largesse from neobanks is not sustainable. I'd totally agree. But how does that matter to me or to the banks? At worst, I'll have to switch to another neobank if some of them shut down, forfeit cashback if all neobanks stop giving it, forfeit the nonbank frontend if all neobanks shut down. When all is done and dusted, I can always go back to my good old bank's bad old frontend. Neither the bank nor I have lost anything in the bargain.
22 Jan 2016 12:42 Read comment
Your question was "Who needs a bank?". That sounded like present. Had you asked, "Who will need a bank?", I'd have commented differently:
I've seen more predictions about disruption in financial services turning out false than true (see my comments at https://www.finextra.com/news/fullstory.aspx?newsitemid=28259). So, I'd rather stay with the present. Besides, from what I'm observing, I've more reason to believe that neobanks are fearing disruption by traditional banks. To predict the opposite in future is idle speculation that I'll not indulge in.
22 Jan 2016 11:41 Read comment
What you call "giving up the frontend" is what I call "increasing reach, reducing cost, and increasing profits by moving operational costs and risk to third parties".
Disintermediation happens when producer and distributor are two different entities and a new form of distribution can disintermediate the incumbent distributor (though not the producer). To take a simple example of DOVE soap:
Producer: P&G
Incumbent Distributor: WalMart
New Distributor: Amazon
If enough consumers prefer to buy DOVE online via Amazon, if WalMart does not respond to this, then Amazon will "Amazon" WalMart, but P&G's status doesn't change. For all we know, Amazon could actually increase P&G's revenues by finding new consumers for DOVE from places where there are no WalMart stores or DOVE was otherwise not available in brick-and-mortar stores.
In the case of payments, which is the subject of your blog post, let's see the value chain:
Producer: Card issuing bank, Card acquiring bank
Incumbent & New Distributor: Card issuing bank, Card acquiring bank
New "Distributor": Apple Pay
Regardless of how many cardholders move to Apple Pay, banks continue to remain the producer and distributor. The frontend relationship has not moved to Apple Pay - it has extended to Apple Pay. Bank knew the cardholder before, bank continues to know the cardholder now. If bank wants to do targeted marketing to increase ticket size, boost loyalty and whatever, it can do so, Apple Pay's entry has not undermined that capability in any way. There is absolutely no question of bank getting disintermediated in Payments from any new alternative payment service provider as things stand.
In the context of Payments, the relationship between Bank and Third Parties is akin to that between a Principal (say SAP) and its Resellers in my native IT industry. Principal can resell its own product to the end customer but it still chooses to develop a network of Resellers. In the process, the frontend relationship shifts to the Reseller; the Principal also gives away a certain share of its revenues to Resellers by way of commission. Why does a Principal still create a Reseller network? Is it because it's stupid and exhibits inertia and suicidal tendencies? NO. It's to increase reach, reduce cost of selling and, in the case of Bank-SQUARE, to shift its risk to Reseller (as highlighted in my blog post http://qwt.io/s_ketharaman/7lXM). There's no question of disintermediation of banks by Resellers, just as there's no question of disintermediation of SAP by Resellers.
Your post and my comment are specific to Payments. I won't digress to Robo Advisors, Wealth Management or Online P2P Lending.
22 Jan 2016 10:53 Read comment
"Who needs a bank?" I can't believe I'm reading this. Pray tell me how will Apple Pay work without the issuer bank that issues the Apple Pay-enrolled card and the acquirer bank that allows the merchant to accept the Apple Pay payment? Do you have any figures on how many unbanked people have iPhone6 required to use Apple Pay? Sorry but the reality is quite opposite: Apple Puts Banks Squarely At The Center Of Mobile Payments
Would you've cited UBER as a disruptor in an article whose title includes the expression "innovators dilemma" had you known that the founder of this expression, Clayton Christensen, had recently declared that UBER is NOT a disruptor?
21 Jan 2016 14:48 Read comment
I echo your irritation with "Add 0.01 p to get free delivery", just that in India, the threshold for free delivery is INR 500. I've often wondered why Amazon simply doesn't ask the customer to "gift" away that 0.01p / INR 1 to reach the threshold instead of making them go around in circles to find a qualifying item.
Oh, well, wait, the marketer in me is now kicking in.
Maybe it is Amazon's intention to drive the consumer to buy some more stuff as they "go around in circles" - the ecommerce equivalent of stacking chewing gum, chocolate and other items at the store checkout line, easily within reach of consumers waiting in queue.
21 Jan 2016 14:21 Read comment
Good list. From personal experience and anecdotal evidence, people avoid mundane tasks due to natural tendency of procrastination, which rises manifold if the process of completing them is fraught with friction. Therefore, I'd like to add one more item to your list: Make systems to fulfill mundane tasks frictionless. This goes beyond "right technology" already covered in your list and focuses on UX.
21 Jan 2016 12:38 Read comment
Derek RogaFounder and CEO at EQUIIS Technologies Switzerland AG
Hamza KhanFounder and CEO at Suburbia
Gilbert VerdianFounder and CEO at Quant
David CocksFounder and CEO at CloudTrade
Aron AlexanderFounder and CEO at Runa
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