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Cash remains a popular payment method, particularly for those who want to control their spending. The doomsayers who preduct the end of cash in the next five to ten years will not like these facts. And we are not even a major cash economy, like Germany.

A well written article and excellent analysis.

Dear Ms Reyes, my experience of senior management at HSBC is that they do not have a clue what goes on at the customer level. They are so far removed from reality that they might as well be based on Mars.

I use different financial institutions for different services - my current account, savings, credit card, mortgage and foreign exchange are all with different organisations. How does CRM technology solve this problem?

My son, who was seriously bullied at school, refuses to use FaceBook or Twitter, on the basis that they are principal bullying tools. He has e-mail, text and telephone, and does not need them. He also has car insurance with Admiral. I wish them luck

I agree - I have no need for an advisor. In fact, my experience of financial advisors is poor. I gave up after poor advice and do my own research.

I will not use Visa to buy anything on the web after having two transactions refused without telling me or trying to contact me - both of which were valid and caused me embaressment. I spend $40,000 per annum on my Mastercard and have never had a problem in more than 20 years.

Surely you are assuming that customers have all of their business with one bank. I do not think that I am alone in having my principal credit card from a different supplier than the bank that I hold my current account with. I also took out a mortgage with a different bank altogether. I have Individual Savings Accounts with both my principal bank and yet another bank. How do you build a 360 degree view of people like me?

This is nothing more than a sales pitch for eWise Aegis. How does this differ from the XL spreadsheet that I have been using to track my assets for the last 10 years?

Having been involved in many start ups I applaud your enthusiasm. My experience is that 75% of people who leave a cosy, corporate, background do not succeed in start-ups because they do  not know how to operate or run a small business. Life is difficult - things do not just happen, you have to make them happen. Simple things like office IT, bank accounts and paying the bills - all things that just happened in corporate - have to be done by you. I wish you great success.