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Almost all of the nuisance calls that I receive are from outside the UK, where a fake UK telephone number is shown on the caller ID. The caller's accent is either indian or Philippino. Blocking the number is of no consequence, since the callers change the fake UK number every time.

Presumably organisations and individuals invested in Monzo based upon a business plan which, by the look if it, is unachievable, by a long way. Do those investors have a case against those that approved the business plan and raised the money? Surely those financial institutions and accounting practices that approved the plan are as liable as those that came up with the idea and ran the company?

You need to differentiate between digital banking and mobile banking. You seem to mix and match the two and blur the lines between them. 5G takes mobile banking to a different level, but not neccessarily digital banking. Those people, like me, who do all of their banking on-line through a laptop on a secure home network, do not use mobile banking, but are a digital banking user. I do not trust the security on my mobile phone and do not put banking aps on to it. I do not need a telephone to make a payment. I have credit and debit cards to make them and value the security behind them.

There are just too many neobanks, with very little to differentiate one from another. A significant number of established banks have established successful digital presence to make it difficult for so many neobanks to survive.

I'm unsure that the target demographics will be happy to be known as mass-affluent. It is a poor choice of words and will not attract me.

Hong Kong's lack of independence from China makes it a concern.

I feel sorry for business owners of Chinese heritage or Indian heritage. They are not white caucasian, yet are being excluded from this deal.

What people say and what people actually do are usually very different. Just because 20% of the poeple who answer a survey say that they are thinking about changing banks, in reality very few do. In addition, there is no mention of the size and demographics of the survey. So my vote is paper tiger.

Don't forget to ask the potential provider whether they offer local support in their language and are available during their working hours, both by telephone or physically, should a visit be neccessary.

An excellent article, but until you get one of the largest economies in the world - the US - to adopt the cashless principal, then you are long way off. As a regular visitor to the US I can confirm that cash is still king, along with credit cards.