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Digital Banking Trends

Digital Banking trends and Industry Intelligence for Bankers, Fintechs, and Solutions Providers

William Perry

William Perry Regional Director, UK&I MEA at Medallia

The customer experience outlook in 2024: Personalisation and AI to bring finservs closer to consumer

In 2023, the UK’s business sector weathered storms such as geopolitical tensions, the cost-of-living crisis, and an economic downturn. This turbulence looks set to continue well into 2024, forcing organisations to tread cautiously and make more informed decisions regarding investments, product development, and overall strategy. Central to this wi...

/retail /predictions

Srinivasagopalan R

Srinivasagopalan R Principal Consultant at Tata Consultancy Services

Banking industry outlook for 2024: Perspectives on Key Trends

As the banking industry rebounded from the pandemic, they entered a period of new challenges and opportunities. MACRO DEVELOPMENTS: Market, Regulatory, Competition and Technology In the current business operating environment, there are few concerns around inflation leading to higher interest rates, which makes it expensive for banks to borrow and l...

/retail /predictions

Retired Member

Retired Member 

Zero-party data: The key to personalising financial services?

The days of generic, one-size-fits all financial service experiences are over. Today, customers expect – and demand – personalised financial services. Just think: How frustrating do customers find it when lenders view them as account number #72856, rather than Joe Bloggs with unique financial goals, circumstances, and interests? It leaves them fee...

Patrick Devlin

Patrick Devlin Senior Vice President of Payments at Temenos

Seizing the power of FedNow: What US banks can learn from global peers’ adoption of instant payments

Patrick Devlin, Senior Vice President of Payments, Temenos The recent launch of the FedNow Service in the US presents an enormous opportunity for banks. Looking at the global adoption of instant payment systems, it’s clear this trend isn’t going away, and financial institutions worldwide have taken notice. For instance, in the UK, Faster Payments ...

/payments /regulation

Richard Orange

Richard Orange Vice President EMEA at Exabeam

Enhancing Bank Cybersecurity by Combating External and Insider Threats with MFA

Banks and financial institutions continually face threats from cybercriminals attempting to exploit weaknesses in their digital systems. According to the 2022 Verizon Data Breach Investigations Report, 26% of incidents in the financial sector are caused by malicious insiders, 56% by negligent insiders, and 18% by compromised insiders, emphasising ...

/security /crime

Ori Bauer

Ori Bauer CEO at Dynamic Yield, a Mastercard company

Financial Institutions Are Missing Out on Personalisation

As brands rushed to build seamless and effective omnichannel presences at the start of the pandemic, consumers benefitted from more choice and a renewed focus on better experiences. In the wake of that rush, we now get relevant and personalised experiences when we engage with streaming services, retailers, online grocery platforms and beyond, and ...

/retail

Mahesh Pawal

Mahesh Pawal Portfolio Product Manager, Digital Transformation at Fiserv

When Digital Payments FAIL: The Trojanization of the Digital Payment Ecosystem | PART 3

94% of the passwords used by 5.2 billion internet users scored less than 65 on Center for Internet Security’s (CIS) security scale. I am pretty much sure that you are one of them. CIS suggests that anything less than 80, is considered an easy target for hackers, given the advanced computing power available today. To determine if your password is ha...

/security /payments

Nick Kerpe

Nick Kerpe Head of Customer Relations at Monevium

How will we be making payments in 10 years? Digitally!

For many people, the sight of paper banknotes or coins made of such an old-fashioned material as metal is rare. There are now many countries around the world, in every continent in both hemispheres, in which everyday transactions are conducted using a digital contactless payment system via smartphones, watches or with bank cards which require a sim...

/payments

Philip Chethalan

Philip Chethalan Marketing Manager at Subex

Identity Verification for Neo Banking: Ensuring Security and Compliance

Introduction to Digital Customer Onboarding with Identity Verification for Neo Banking In the world of finance, digital onboarding is becoming increasingly important for neo banks. Neo banking refers to a new generation of digital-only banks that offer a wide range of financial services through mobile apps and online platforms. These banks are typ...

/regulation /identity

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Opportunities and Responsibilities for the Finance Sector in the Trust Infrastructure

1. Trust infrastructure As the benefits for building a global trust infrastructure are so massive (3-6% of GDP according to McKinsey), it is clear that governments will be strongly committed to drive the migration and that enterprises will start to see the enormous benefits they can achieve (as outlined in 5 major categories in Self-Sovereig...

/payments /retail

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