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Digital Banking trends and Industry Intelligence for Bankers, Fintechs, and Solutions Providers
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Joe Dunphy Head of Product Management at Fenergo
Having seen so much turmoil over the past decade, the financial services market is finally switching gear, moving away from an almost compulsive focus on regulatory compliance and towards a more customer-centric mindset that involves creating ‘golden moments’ of customer interactions. CLM - From Process to Customer Up until now, the financial serv...
02 October 2018 /inclusion
Ahmed Khidhir Digital Banking Expert at Temenos
As consumer expectations towards digital user experience are increasing, more and more banks are striving to provide great customer experience on their digital banking channels – online, mobile, and tablet banking. According to the EFMA - Capgemini World Retail Banking Report 2014, customers with positive experiences are more than three times mor...
01 October 2018
Retired Member
Overdraft fees have long been a source of contention between banks, consumers, and regulators. The $3 billion (£2.4 billion) in annual overdraft fees collected by UK banks represent money taken away from those who need it most, oftentimes without those people even being aware it’s happening to them. As regulators and the FCA (Financial Conduct Aut...
20 September 2018 /retail
Greg Taylor Head of Marketing at Validis
Understandably, a lot of the buzz that resides around Open Banking disseminates from the belief that great opportunities await the everyday consumer. And I am not one to say this won’t come to fruition, but certainly there is a long road ahead of us. Given my role at Validis, a B2B-focussed Fintech, I’m much more interested in the world of the SME...
16 September 2018
Peter Heywood Executive Partner, Global - Financial Services at DXC Technology
‘Artificial intelligence’ (AI) and ‘machine learning’ are sneaking into every part of our daily lives. How do we tell the realizable use cases available now from what’s projected? In 1850, Michael Faraday released his seminal paper on electromagnetic induction. However, some 100 years after Faraday’s paper, that electricity become widely adopted, s...
04 September 2018
Matt Smith CEO at SteelEye
In today’s digital world, data is at the heart of every business. The increased use of technology means that companies now produce and process more data than ever before. Until recently, however, that data remained dormant, only accessible to a few, centralised, top-tier decision makers. Recently the industry has seen a shift. Data is becoming mor...
23 August 2018
Shailendra Malik SVP - Tech Delivery (Enterprise Search) at DBS Bank
Gamification solves a few primary needs of the Lifestyle apps. It engages users and builds the stickiness of the app. Users want to keep coming back and see if they can get more out the rewards or not. This is an inherent human psychology to try to unveil the unknown and a game that introduces a simple element of chance and some simplified puzzle ...
05 August 2018
Gamification is not new. In fact, the idea of rewards owes its massive success to games and their complex rewarding mechanisms. Be it the newer Mobile games like Brawl Stars and their most successful Clash of Clans to the old days of RPG games, the concept of completing missions or tasks to get some rewards or items unlocked for the rest of the ga...
02 August 2018
In my last post I explained the potential of Banks investing their effort to build Lifestyle Apps and create an ecosystem that helps everyone. The question remains, will people move away from generic lifestyle apps and adopt the ones created by the banks? Please note I will be specific to Singapore market in some contextual examples. What new red...
31 July 2018
Banks claim to understand the customer’s the best. The argument goes follow the money to know the priorities. People may claim differently but they usually buy what they feel hold the right value and more often than not, not being a cashless economy the money trail is there with the banks. They know what we like, what we spend on, what is importan...
30 July 2018
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