Community
Digital Banking trends and Industry Intelligence for Bankers, Fintechs, and Solutions Providers
As the owner, you will also give up ownership if you leave this group.
Chris Holmes Senior Vice President at KAE Consulting
Amongst the multitude of digital-only banks that emerged recently in Europe, the big five (Monzo, N26, TransferWise, Revolut and Starling) have developed a remarkable customer base, with their popularity ever increasing. Given their short history and the maturity of the industry they operate in, this is some achievement. While looking at it from t...
07 February 2019
Retired Member
Despite payment vendors continuing to develop strategies for omnichannel, it is still a moving target. But it is essential to get it right. The best vendors offer solutions that allow for a single cloud payment service that creates a single view of the customer across both stores and digital channels. Top retailers use these solutions to offer cust...
05 February 2019 /payments
There is little doubt that mobile is an increasingly popular channel to manage finances as 2018 saw 61% of smartphone owners in Europe using mobile banking apps, an increase from 2017’s 48%. Therefore, it comes as no surprise that tech-focused start-ups are also attempting to offer a more streamlined, mobile-focused experience. In this blog we wil...
30 January 2019
Younger generations are increasingly comfortable with fully automated experiences –interacting with digital assistants, chatbots and robo-advisors in their daily lives. But while these technologies have their place in the customer experience, it’s essential that businesses still give their customers the opportunity to escalate complex issues or di...
30 January 2019 /ai
Freddie McMahon Director Strategy and Innovation at DF2020 Ltd
79% of executives now believe seamless and digital access to knowledge is very important to overall business performance. Executives understand that there is too much dependency upon knowledge in people’s heads. And, even when it is documented, there is inadequate transparency and traceability to the way it is used to make decisions, when applied ...
22 January 2019 /ai /regulation
Artificial Intelligence (AI) is fast evolving technology among Banking and Fintech companies. There are various AI technologies available in the industry such as Natural Language Processing (NLP), Machine Learning (ML), Deep Learning, Chatbots (virtual Agents), Robotic Process Automation (RPA) and Predictive analysis. AI can help bank to add
07 January 2019 /ai /retail
As the new year approaches, the time has come to reflect on the developments that shaped the retail banking landscape in 2018 and look ahead to the next twelve months. A year ago, I predicted that in 2018 migration to the cloud would rapidly accelerate, DLT applications would come to fruition, open banking would improve the relationship between ba...
17 December 2018 /retail
Whilst most writers will turn their attention to reviewing the past year or more likely their predictions for the coming year, Christmas is a time to think not only of our loved ones but of others less fortunate. So my Christmas post this year is three wishes of Banks globally to help those less fortunate than us. I believe banks can make these wi...
Andrew Beatty Head of Wealth, Retirement & International at FIS
"How satisfied are you with your bank?" is a staple question in Voice of Customer (VOC) surveys. However, one question that is almost never asked is "How proactive is your bank in reaching out to help you with your unique financial goals?" A handful of banks are emerging as leaders in this respect, becoming proactive by deployi...
12 December 2018 /retail
The introduction of new payment types has created a greater need for a strong, flexible card infrastructure than ever before. That’s easy for issuers to lose sight of; mobile services are new, exciting and backed by demonstrable customer demand. Fundamentally, however, mobile services rely heavily on card payments. All this innovation is pushing ...
05 December 2018 /payments
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.