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A community to discuss the future of financial services and any other interesting trends, strategies, ideas, views.
Whilst there’s little denying that AI, machine learning and automation are some of the most important developing technologies, headlines that announce: “The robots are taking our jobs!” may be a littl...
Every business quickly learns the value of the conversations they have with their customers. They aren’t only the lifeblood of any organisation fuelling transactions and growth but also offer invaluab...
It can be a fool’s errand trying to accurately predict the future. In 1955 Alex Lewyt, president of the Lewyt Vacuum cleaner company, predicted “Nuclear powered vacuums will probably be a reality with...
Around the world, regulators are considering ways to encourage traditional players to ‘open up’ customer data to stimulate competition and standardise security protocols. While regulation is already o...
The UK is becoming a country of renters rather than home-owners according to a recent government whitepaper. The proportion of people living in the private rented sector has doubled since 2000 and j...
Following on from the UK’s decision to introduce new coins, there has been a lot of debate around the value of the expensive change over. So much so, that many have looked at whether we would have bee...
Targeting a frictionless future for business Karen Bradley, the Secretary of State for Culture, Media & Sport, vowed earlier this month to develop a world-leading digital economy that works for e...
The financial services world is on the cusp of the next wave of disruption. Last year’s largely unexpected global political results have caused continued uncertainty, with the full repercussions of th...
"Work, it needs to be managed up front" A lot has been written to date about the Digital Customer Journey within the Financial Workplace and the end to end process designed to put the custo...
A lot has been said about how challenger banks such as Monzo, Atom, Tandem, Zopa and Starling bank are wowing consumers and investors, and giving established banks a run for their money. However, w
New e-signature technology is helping dealerships close motor finance sales in minutes, gaining a competitive edge by enabling customers to drive away on the same day. The first half of 2017 is looki...
It is sometimes perceived that investing in modernization and innovation is a risk. In industries like retail banking, where financial technology is at the heart of change, not modernizing is potentia...