Trends in Financial Services

Adriana Screpnic Content Manager at Currency Research

Trends in financial services

31 July 2018

Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact

Outside-in - The Key to Customer Onboarding

The giants of ecommerce have brought about the most radical change in how the world works since the industrial revolution. Apple, Amazon, Facebook, Alphabet, PayPal, and so on have transformed the way businesses and consumers interact. Consumers today are increasingly leading digital lives, with access to technology and information to help them ma...

29 June 2018 /retail

Retired Member 

Flexing to keep-up: drivers, enablers and key success factors

"Empowering your people" Enabling change is dependent on culture. People make culture. Shift to business agility is about changing the overall culture. The real change will be in the way actors deal with their role and responsibilities, both from a change and run perspective. One of the key characteristics is that it requires a far more c...

07 June 2018 /regulation

Breana Patel CEO | Thought leader in Bank Risk & Regulations at Bonova Advisory | Risk &Regulatory Advisory

What Are The Main Responsibilities Of a Board In Corporate Risk Management

When it comes to Corporate Risk Management and Governance, a company’s Board of Directors will play a vital and pivotal role for the effective governance of its bank. This isn’t always easy to understand, though. A board’s role in corporate risk management and governance can be a tangled web, leading members of the company to ask questions like, “...

06 June 2018 /regulation

Patrick Chambeau Director of Marketing at IPC

How is the Italian crisis impacting the trading floor?

Earlier this week, I was in Paris speaking to Traders, Heads of Desks and other people on the floor from various part of the financial ecosystem in France and Europe overall: institutional investors, asset managers, brokers, and investments banks to name a few. There were numerous discussions about technology, innovation and digital transformation...

01 June 2018

Nanda Kumar CEO at SunTec Business Solutions

Can customer-centricity solve banks’ productivity problems?

Today banks face a major profitability challenge 2018 is set to be a momentous year for banks as transformative regulations come into play. PDS2, MiFIDII and GDPR have been announced to be earthquakes that will shake the entire banking industry. While we may not yet see their full effects, we are already feeling the tremors. The transformation e...

01 June 2018

Freddie McMahon Director Strategy and Innovation at DF2020 Ltd

Is Machine versus Human a suitable sense-making framework for AI?

AI (artificial intelligence) including derivatives such as RPA (robotic process automation) have become increasingly popular, at least within conversations by the growing and growing ‘in crowd’. AI is a generic term with an incredibly broad and deep subject matter, representing a diverse range of capabilities and applications. AI is so topical that...

11 May 2018 /ai

Retired Member 

Visa Claims Resolution and Merchant Liability

At last - The ‘Beast from the East’ has given way to an African heatwave! Which is great news for retailers, since better weather motivates consumers to refresh their wardrobes, book holidays and spruce up their homes. All good things for merchants. However, a rise in spending also leads to a rise in chargeback claims (the return of funds to a con...

09 May 2018 /payments /retail

Retired Member 

Consumer driven technology adoption driving innovation in mortgage technology

Consumer driven technology adoption is driving many of the changes we are seeing in the mortgage market, influencing lenders and mortgage intermediaries. In the 2018 Intermediary Mortgage Survey I conducted recently, it is clear from this year’s survey responses that technology is becoming increasingly central to intermediaries’ and lenders’ think...

30 April 2018

Bob Lyddon Consultant at Lyddon Consulting Services

Call for the withdrawal of Wolfsberg Group guidance on SWIFT Relationship Management Application

Occasioned by the recent Financial Standards Board reports on Correspondent Banking and on Remittances, I am of the opinion that Wolfsberg Group's 2016 “Wolfsberg Guidance on SWIFT Relationship Management Application (RMA) Due Diligence” should be withdrawn. I have sent a paper to the Wolsfberg Group to this effect. The guidance has given a clean b...

09 April 2018 /payments