Disruption in Retail Banking

Growth in internet and mobile technologies has transformed many industries and economies. The market forces and competitive landscape has completely changed in many sectors. iTunes has fundamentally changed music industry, Amazon has driven most big brick and mortar book sellers out of business, Expedia is one of the worlds' biggest travel company….. the list goes on.

Anuj Kumar UK Financial Service Strategy Lead at SAP UK

Employee 360: Real time Possibilities

Go paintballing and one experiences frenzied energy. You duck and dive but those balls of paint just keep coming. You seek help; make a strategy and an execution plan but it all fails when the enemy comes with full force. You play on, get bruised, exhausted and soon the winning or losing just doesn't matter. All in all, one hopes it's all been wor...

27 March 2017

Retired Member 

Is there still life in the old bank?

About 3 years ago when I started presenting on digital I’d open with a couple slides. The first about Fintechs nibbling around the edges of Banking the notion was these were piranha’s – one wouldn’t kill a bank, but there would be shoals of these that could. The second about GAFA (Google, Amazon, FaceBook, Apple) being sharks that could take lar

12 March 2017 /retail

Retired Member 

Future of the Branch: Unconventional Branches

Solving Unaddressed Customer Problems While internet and mobile banking have revolutionised the ease of access to banking products, there are occasions where neither digital nor traditional branch banking are accessible options, an issue FNB is determined to resolve in the unbanked rural communities of South Africa. First National Bank recently o...

02 March 2017 /retail

Retired Member 

Chatbots and the post-app era: Implications for banking

Context We have experienced first 16 years of the 21st century by now. Eventually, the pace of radical innovations has accelerated again and we see the society transforming. The way we interact with each other, the way how we consume services and our expectations have shifted towards immediate fulfilment, instant gratification. It all began with t...

28 February 2017

Retired Member 

For successful banks Digital Advocacy isn’t a job; it’s a state of mind

Have you ever traveled to another part of the world, where people spoke a different language and followed customs that were completely different from what you were used to? Add to that a little jet-lag and local currency confusion, and suddenly you have an elevated heartrate and sweaty palms. It is at times like this when we most need a guide. S...

21 February 2017 /retail

Retired Member 

Really really really Know Your Clients: Fintechs hone behavior analytics and AI best-practices

The next generation of digitisation in financial services will propel the industry into the knowledge economy. More specifically, financial services firms can look forward to a future of using a more contextual knowledge and understanding of their clients to generate tangible economic value. How much time do your customers typically spend on your...

20 February 2017 /startups

Retired Member 

Cash vs. Mobile, desperately seeking a different answer!

Having spent nearly two decades of my career defending the use and longevity of cash I find myself reviewing this position. I have now crossed over from finance and cash/transaction automation into the world of mobile apps and I desperately want to be able to controversially state “that’s it, time is up for cash” but like so many things it’s just...

19 May 2016 /payments /retail

Retired Member 

What disruptive banking might really look like...

By Hakim Mendjeli , 4by90 consulting So far, not much disruption... There is much talk about disruption and challenger banks. But there is currently little evidence of anything disruptive in the pipeline. Obviously, most haven’t even got their banking licenses yet and haven’t launched, hence it is hard to provide a final opinion on the matter. And...

25 January 2016

Retired Member 

HOW BANKS SHOULD BE APPROACHING FINTECH TO AVOID DISRUPTION

There's a lot of debate about banks; their involvement with FinTech startups and what that should look like to avoid being disrupted. I believe it should look like this (scroll to bottom of page) New Internal Legal Entity: (Low Complexity) If a bank has the required capabilities and already has a presence in the market, banks should setup a new le...

11 January 2016

Retired Member 

Retail Companies Offer Important Mobile Lessons for Banks

What’s my account balance? How can I make a payment this afternoon? And how are my investments doing right now? These are frequently the daily, and sometimes hourly, needs of today’s financial consumers, and being able to respond to these requests with quick service has become a must for banks. Our dependence on mobile, however, is raising the bar...

11 September 2015 /retail