Social Banks

Social Banks is a group that aims to discuss trends and debate as the financial services take their first steps into social media. Twitter, Facebook, LinkedIn etc..debate all here.

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

FinTech in Atlanta hothouse - the Twitterview Transcript

Last week Finextra embarked on an unusual Twitterview. Instead of a mostly linear stream of Q&As with one or two people, we decided to moderate a discussion, or Twitter-chat, with a group of start-ups, consultants and advocates who represented the city of Atlanta, Georgia in the US. It seems Atlanta has been a hotbed of banking innovation sin...

23 August 2010 /payments

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

Where can you find a hell of a lot of FinTech engineers?

The Finextra Twitterview - Atlanta FinTech Universe When: Augist 18th, 2010, 10:00 EDT (15:00 BST) Where: Follow @Finextra and @kpetralia, @simEngine, @johnbhayes, @SBatTTV, @atlantapayments, @steve_atl, @MelanieBrandt, @DCoxATL and @tjsweeney. Hashtag: #finxlive As some of you know, I'm on Twitter (@LizLum). One day, @tjsweeney (Tim Sweeney, ...

16 August 2010 /payments /retail

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

Would you give your money to the Wizard of Oz?

I've been on holiday for the past few weeks. But even as I sat on the beach, building sand castles with my five-year old, I still lent a thought to the world of financial services. An old friend in New York sent me a message over Facebook asking if I knew anything about SmartyPig or banksimple, asking along the lines 'are these real banks?' She hol...

10 August 2010 /retail

Retired Member 

Workflows: Control and Enforce Credit Policy

If a Relationship Manager does not know where along the credit application process the latest customer lies, which credit analyst last tended to the application and how long it took that analyst to compile the memo for credit committee, the financial institution is operating at a severe disadvantage. The larger a borrower database, the more diffic...

28 June 2010 /regulation

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

Not every Citi staff needs social media to perform their job

A while ago, soon after the news that Citi 'verified' its Twitter account, I sent a Tweet to Jamie Punishill, or @jpunishill for you Twitterers. 'How about a video interview or a 'Twitterview'?' Jamie was the face and name behind @AskCiti, which supports customer relations in the US. He was up for it. Schedules and questions went back and forth. &q...

04 June 2010 /retail /wholesale

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

Twitterview 3 - This time it's Citi

Ah, finallly, spring is in the air, and Finextra is, once again, embarking on another, real-time, live Twitterview. This time, it's with the big boys-global banking giant Citi. Finextra will be Q&A-ing, in real-time with Paul Butcher, Director, Communications Central, Citi, who is responsible for the global corporate social media initiatives as...

02 June 2010 /retail /wholesale

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

Social media - the haters, the lovers and the real world

For the past few weeks I have been talking with a group of people at a large global bank about doing a Twitterview (it is scheduled, and will be publicised closer to the date, so keep your pants on). A lot of the talk was about bridging the gap between the gung-ho, Twitter-happy leader of the social media group and the corporate communications team...

19 May 2010 /retail /wholesale

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

Through wind, through snow, through volcanic ash...

Despite Iceland's attempts to derail Western Europe's economy yet again, this year's TradeTech event was surprisingly well attended. Word is about 75% of the delegates made it to the show-with some speakers managing to arrive via the magic of satellite video streaming. So, with volcanic ash and travel disruptions being no more than a conversation ...

29 April 2010 /wholesale

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

'We're a bank. We don't suck' - The Twitterview Transcript

Finextra held court for a much viewed Twitterview yesterday with soon-to-be launched US retail bank, banksimple. Once launched, banksimple plan to offer individual deposits to US customers as well as small amounts of credit. There will be no branches and no hidden or complex 'fees' because "Banks can make plenty of money from net interest marg...

18 March 2010 /retail

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

'Branches are an anachronism' The banksimple Twitterview

Finextra held court for a much viewed Twitterview yesterday with soon-to-be launched US retail bank, banksimple. Once launched, banksimple plan to offer individual deposits to US customers as well as small amounts of credit. There will be no branches ("Branches are an anachronism") and no hidden or complex 'fees' because "Banks can ...

18 March 2010 /retail