Transaction Banking

A community for discussing technology trends, views and perspective in global transaction banking

Enrico Camerinelli Supply Chain Blockchain Personal Coach at Aite Group

Transaction Banking: No Need to Reinvent the Wheel

"What’s past is prologue" wrote Shakespeare in “The Tempest”. The phrase means that history repeats itself and continually influences the present. Nothing can be truer if we consider what financial institutions (FIs) are doing today with their global transaction services platforms and compare it with what some software and information te...

02 December 2011 /wholesale

Patricia Hines Head of Corporate Banking at Celent

Upgrading Your TMS? Five Connectivity Questions to Consider

Are you in the process of upgrading your Treasury Management System (TMS)? So are many other Global 1000 organizations. Dozens of multi-national corporations each year embark on treasury transformation projects. Some are seeking better information about offshore cash balances. Others are focused on hedging currency and interest rates. But one comm...

26 November 2011 /wholesale

Retired Member 

Why banks in India can't charge USD 5 for use of debit card

(or Rupees 5/- if you may please) Customer centricity is the new buzz word for bankers. The banks are drawing up strategies to retain customers, reduce customer attrition and when asked quote authentic statistics to show how less expensive it is to retain a customer than go out into the world trying to find a new one. All this sounds great. Our c...

11 October 2011 /retail

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Everybody should have the right to a bank account

The right - and the obligation to open one (fees are normally not high). No salary should be paid in cash - and social benefits only to accounts. How much could be saved - and how much crime avoided. In the past banks did turn down customers who were considered risky and being unprofitable. With direct debit cards and automation the risks and costs...

09 October 2011 /payments

Retired Member 

Charging for Use of ATMs

I think the move to charging certain people for use of other banks' ATMs is deplorable - and we have been here before, only to see it dropped. Some of us remember that the introduction of ATMs was driven not only by customer convenience, but also by cost cutting initiatives. It was deemed cheaper to dispense by machine than it was to do so over th...

24 August 2011 /retail

Retired Member 

Transforming payments into a profitable business

Transaction banking is now receiving the respect it deserves as a sustainable source of revenue and vital customer touch point. In fact, in 2009 global payments revenues were $900 billion – double that of our worldwide airlines. However, financial institutions face significant obstacles on the path to profitability given that the global payments la...

23 August 2011 /payments /wholesale

Retired Member 

Why customers do not trust banks

or banks excel in being opaque I have been a long standing customer of a big 5 bank in Canada. Today, I transferred money to my daughter's account with the same bank. It is 5 hours now; the balance in my account is immediately...

17 August 2011 /retail

Retired Member 

Customer Service - Is there a unified view?

The bankers across the globe have different perceptions and definition for customer service. When I talk to them, customer centricity is their primary focus to enhance loyalty. Is the metric for customer centricity based on tangibles such as products designed with customer in mind or on intangibles like customer service? All agree that intangibles...

21 June 2011 /retail

Barry Kislingbury Lead Solutions Consultant at ACI Worldwide

Is SWIFTs strategy working?

February is the time for many of us to visit SWIFT for the annual Partner meeting. It was nice to see some new faces this year and it’s also a great opportunity to catch up and discuss SWIFTs strategies with the regular crowd. SWIFT is a unique organisation in the midst of change, it is trying to become more commercial but it is also a standards b...

11 March 2011 /payments /wholesale

Retired Member 

E-invoice- it is great, but..

I have been promoting e-invoices over 5 years. I still have high hopes for it, but still there is something what is missing. This morning after advising my old dad how to use e-invoices, I started to count how many different routes I receive my e-invoices. One comes to my online bank, other comes as email notification from e-invoice portal provide...

19 January 2011 /payments