Online Banking

This community is for discussion of developments in the e-banking world, including mobile banking. This can include all the functional, business, technical, marketing, web site design, security and other related topics of Internet Banking segment, including public websites of the banks and financial institutions across the globe.

Abhishek Chatterjee Managing Partner at Gartner Inc.

5 stage Digital Maturity to improve Customer On-boarding

New account opening and subsequent customer on-boarding process is going through seismic shift due to change in customer's behaviour and rapid technology adoption. Customers are entering into anytime- anywhere service paradigm, where they expect Banks to know about them and provide transparent, real-time interactive services. Banks also need to be...

13 January 2015 /retail

Abhishek Chatterjee Managing Partner at Gartner Inc.

Think like non-profitable to design Digital Strategy

Think Like Non-Profitable To Design Digital Strategy World is moving from “Process-Centric Digital Strategy” to “Customer-Centric Digital Strategy”. Like every other industry, Financial Services organizations need to quickly adopt to the shift. While designing digital strategy and the relevant customer experience associated with it, Banks must thin...

31 December 2014 /retail

Abhishek Chatterjee Managing Partner at Gartner Inc.

Digital Strategy 2015 - Execute faster, better and cheaper

Digital Transformations are enabling Organizations to Differentiate at the front ( sells, marketing services) & standardize at the back (increase efficiency and profitability through operational efficiency and process simplification). Digital Strategies are executed at 3 levels, i.e. Business, Operations and IT. I call them the Holy Trinity. Wh...

20 December 2014 /retail

Retired Member 

A New Revolution in Mobile Engagement for Banks

In nearly every metropolitan area, banks are the largest buildings in the city. The largest industry in nearly every country is banking. Banks know more about consumers than any individual brand. We think Facebook and Google know a lot about who we are, yet while they do, the banking industry has far more impactful information about their accounth...

17 December 2014

Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact

20 Dollar Smartphone - what does it mean for mobile banking?

In every market I visit, the message is clear – it is all about channel innovation. A couple of weeks ago, I attended the West African Banking Dialogue in Lagos. This event brought together top banks from across Nigeria and Ghana to discuss the future of banking in the region. Again and again, banks looked at the future of digital and how it would...

31 July 2014

Brett King CEO & Founder at Moven

TSB may have blown their biggest brand opportunity yet

Last night as I got home from a Korean-town dinner in NYC with the Moven management team, I got a message via Facebook from Rob Findlay (Next Bank) about a recently launched Youtube video supposedly promoting the upcoming revamped TSB website - sort of a trailer for the future launch and the accompanying news story on Finextra hailing their 'resp...

17 July 2014

Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact

Retail channels - competing and cannibalising?

Over the years, the banking industry has been adapting to a consumer migration from bricks-and-mortar branches, to digital points of interaction. To handle this movement, banks have built up the range of functionality in each of their multiple channels to deliver the best possible customer experience: delivering ‘multi-channel banking’. This appro...

15 April 2014 /retail

Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact

Is Social Media a Channel?

I see and hear this a lot nowadays - in presentations and conversations. To be honest, apart from the questionable grammar of the question, I think the answer is pretty simple - NO! But scratch away at that simple answer and a more interesting question lies beneath… Why do we need to define channels? I worked in banking for ten years - at a time

05 March 2014

Olivier Berthier CEO at Moneythor

Personalization comes to digital banking

A personalized customer experience has been a de-facto feature of online services and particularly e-commerce for years. Pioneered by the likes of Amazon and their mining of data to create a truly curated experience, consumers have grown to expect tailor-made services from all their online providers. However, when it comes to banking, little perso...

21 January 2014

Retired Member 

Brett King could not have better timed his visit in Mumbai

Brett King could not have better timed his visit in Mumbai than yesterday So I had great time with Brett King for his seminar on Business of Banking in Mumbai, India conducted by Oracle and CXOToday.com. Few Highlights; 3 year old kid of this generation is already digital savvy and he / she would like to believe that every device or (even) a book ...

16 January 2014 /retail