Online Banking

This community is for discussion of developments in the e-banking world, including mobile banking. This can include all the functional, business, technical, marketing, web site design, security and other related topics of Internet Banking segment, including public websites of the banks and financial institutions across the globe.

Retired Member 

The Small Business Trends Banks Can’t Ignore: Part 1

In the past 10 years, the world has fundamentally changed all around us—from the introduction of the iPhone which celebrates its 10th birthday this year to autonomous vehicles on our roads…and much more—the last decade has seen change not rivaled since perhaps the early onset of the industrial revolution. With that as our backdrop, it stands only ...

27 March 2017 /retail

Retired Member 

Will PSD2 impose a Mandatory Dedicated Interface?

By Arturo Gonzaléz Mac Dowell, On February 13th 2017 the EBA published its final draft on Regulatory Technical Standards on strong customer authentication and secure communication under PSD2 The official status of the document is "Final draft adopted by the EBA and submitted to the European Commission". What's going to happen next? The s...

14 March 2017 /regulation /retail

Retired Member 

Invisible PFM Will Transform Banking As You Know It

Personal Financial Management (PFM) has evolved greatly since its birth in the early eighties. Originally developed to bring money management into what was then a widespread technological shift to the nascent personal computer age, PFM has since become a sophisticated means of managing your money. But in its current “visible” guise, PFM is not nea...

20 February 2017

Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact

'Omnia omnibus' - what does omni-channel really mean to banks?

‘Omnia omnibus’ means ‘all things to all men’ in Latin. That is a good way to start a discussion on the meaning of omni-channel to banks. As with so many other financial services buzz phrases, omni-channel means many different things to different people. Certainly, there is an acknowledgement in the industry that banks need to be more omni-channel...

19 September 2016 /retail

Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact

Wearables Are the Catalyst for a New Payments Tech Wave

New technologies are allowing us to reimagine the entire customer payment experience. In the future, the only mandatory inputs for a transaction will be the merchant’s price and the customer’s acceptance. These will be configured to require minimum effort from a customer. For example, at the most extreme with a low value payment, a customer could p...

08 January 2016

Retired Member 

Do you have a Mobile Commerce Strategy?

Do You Have a Mobile commerce Strategy? By the end of 2015, mobile share is forecast to reach 33% in the US, and 40% globally. As a society that is ever connected, we are now online more than we are offline, all thanks to the little hardware wonder in our hands. Today we use our mobile phones for much more than just making a phone call. We use it...

20 November 2015 /payments

Abhishek Chatterjee Managing Partner at Gartner Inc.

Rise of the FinTech - A threat to Retail Banking Business Model

Banking industry is going through a massive disruption cycle. And Retail banking is at the center of it. Fee and interest based revenues are under pressure. Traditional retail banks are facing a structural vulnerability issues like, shrinking deposit due to increase in alternate investment options, lack of innovation around product and services du...

15 May 2015 /retail

Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact

All grown up - Mobile Banking reaches the middle of the mainstream. So where now?

I have just read a fascinating report from ING. In their International Survey, ‘The Rise of Mobile Banking and the Changing Face of Payments in the Digital Age’, ING have surveyed users across Europe and the US. The key message for me is that mobile banking is now mainstream. After all, it is used by 41% of Europeans. The good news for those invol...

21 April 2015 /retail

Abhishek Chatterjee Managing Partner at Gartner Inc.

Adobe Digital Marketing Summit 2015 - Transitioning into Internet of Experience

Recently concluded Adobe Digital Marketing Summit in Salt lake city was clear indication of how Adobe is aligning its marketing offering for the future. In today's world, marketing does not end after influencing the customer to buy a service and product. It is actually extending to E2E customer lifecycle and the experience individual goes through i...

28 March 2015 /retail

Brett King CEO & Founder at Moven

What the FDIC study misses, and it's a huge gaping sink hole

The recent release of a report by the FDIC on Branch actiivity proclaims proudly that branches are here to stay, at least for the timebeing, and there is little sign of a downturn. There are some serious flaws in the research though, and it is these gaps that will come back and hurt banks that do any long-term planning based on the FDIC's report. ...

23 February 2015 /retail