Online Banking

This community is for discussion of developments in the e-banking world, including mobile banking. This can include all the functional, business, technical, marketing, web site design, security and other related topics of Internet Banking segment, including public websites of the banks and financial institutions across the globe.

Retired Member 

My Card Issuer's IVR - Tailored to Irrirate?

I have a hate relationship with IVRs. I hate the inevitably patronising tone of the voice, the layouts, the fact that many of them have been designed by people who think they have brains the size of the galaxy, but obviously no real life, and the option I want is always at the end... I had reason to use my card issuer's IVR this weekend. I was a...

04 October 2009 /retail

Uri Rivner CEO and Co-Founder at Refine Intelligence

Dark Cloud

Everyone seems to be in the Clouds these days. Cloud Computing is certainly something we hear about more and more. The IT industry races full steam ahead into the great shapeless nebula that promises unfathomable rewards such as vast economy of scale and unimaginable resource effectiveness. The Cloud is quite mysterious. Its boundaries, scope, con...

13 August 2009 /security

Uri Rivner CEO and Co-Founder at Refine Intelligence

Virtual Madoff

When the news broke out, everyone was in shock. It was an outrageous act of skullduggery. The CEO of a well known financial institution that has, over the years, established a record of impeccable credibility, tricked all his customers and made their entire investment go up in smoke. Billions gone down the drain. Bernard Madoff, you think? Think a...

16 July 2009 /security

Retired Member 

Institutional Ageism?

I watched an interesting debate on Newsnight last night, on the subject of youth unemployment. It made me wonder whether the UK Government was becoming ageist, especially when it comes to employment policies. Apart from the spectacle of the Employment Minister taking every opportunity to repeat the irritating and untrue mantra that, unlike the

16 July 2009 /retail

Uri Rivner CEO and Co-Founder at Refine Intelligence

All You Need is Love

How many people know not to open an executable file attached to an email from someone they don’t know? Go ahead, ask 10 of your friends. I don’t have any concrete research, but I bet all of them will say they won’t open such files, because their computer might get infected with some sort of bug. They are well educated to protect themselves from thi...

29 June 2009 /security

Uri Rivner CEO and Co-Founder at Refine Intelligence

Riders On The Storm

There’s so many things going in favor of online fraudsters these days – so much back wind they can use to accelerate their evil business – that it seems like there was never a better time to take up to crime. Provided, of course, that you have a weak moral fiber. Let me list a couple of things: Trojans are so easy to run and operate. The State-o...

26 May 2009 /security /retail

Uri Rivner CEO and Co-Founder at Refine Intelligence

Conspiracy Theory

Don't you just love conspiracy theories? Here's a new one for you. April 21, 2009: F35 Fighter Jet Program Breached The Wall Street Journal reports a data breach in the F35 Joint Strike Fighter Jet program. Apparently someone hacked into one of the program's databases – perhaps run by a third party involved in the project – and siphoned off an unk...

30 April 2009 /security

Uri Rivner CEO and Co-Founder at Refine Intelligence

Special report: How the notorious Chao got caught

When Chao was arrested in September, something in the veil of anonymity surrounding cyber crime was lifted. In this special report, the Joy of Fraud Fighting reveals previously undisclosed information regarding this case. Chao was the brain behind Crime Enforcers, a busy assembly line of ATM and Point of Sale card skimmers. For eight years he asce...

20 April 2009 /security

Uri Rivner CEO and Co-Founder at Refine Intelligence

I'm selling 5 gigabytes of stolen data

How much are 5 gigabyte of stolen data worth? Well, it depends how lazy a fraudster you are. Until a few years ago, Trojans were hardly ever sold in the underground. If they did, their high price – thousands of dollars for a source code that came with little documentation – deterred the average criminal. But recently malware developers started to l...

30 March 2009 /security

Retired Member 

Confusion Marketing, a CRM Malfunction, or Just Mad?

...or desperate, or trying to send me a message that is too subtle for my limited imagination...? They're teaching some pretty weird stuff about managing customer relationships in the marketing classes, these days. The direct mail I've had from my bank these last 4 months are as follows: an invitation to their premier banking service, which costs...

02 March 2009 /retail