Online Banking

This community is for discussion of developments in the e-banking world, including mobile banking. This can include all the functional, business, technical, marketing, web site design, security and other related topics of Internet Banking segment, including public websites of the banks and financial institutions across the globe.

Retired Member 

Banks begin to pick up the pace...

In recent blogs I have discussed the growing hype and momentum around mobile banking. However, much of the innovation in mobile banking services so far has come from outside the banking industry itself, with O2 recently announcing its mobile wallet and Google launching its wallet offering next month. There are some banks that are ramping up their ...

05 July 2011

Retired Member 

The genie in the smartphone ...

During my previous trip to Hong Kong I spoke of the enthusiasm for mobile financial services in that part of the world and this, in my mind, has been reaffirmed while at the GSMA Mobile Money Summit in Singapore this week. The conference has been packed full of examples of truly innovative and impressive forays into mobile banking and payments. In...

30 June 2011 /retail

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One size doesn't fit all for mobile ...

Mobile banking is on its way and if recent developments are to go by, it is in fact fast approaching. Indeed, banks that want to keep up with the pace will need to start thinking about, if they haven’t already, which technologies they want to invest in to enable them to deliver mobile banking services. I read an article recently that featured comm...

23 June 2011

Retired Member 

Re-engage with customers the multi-channel way

As smartphone uptake continues to gain momentum, the trend for consumers to access the web and information on the go via their mobiles is rapidly becoming the norm. No better is this illustrated than by Barclays which has seen a resurgence in its internet banking services and the reactivation of dormant online accounts by customers following the p...

13 June 2011

Retired Member 

The mobile wallet has finally arrived

The latest development in the world of mobile is that Google is about to unveil its version of the “electronic wallet” which will allow users to make payments at selected retail outlets at the wave of a mobile phone. This follows the announcement it made recently that it is working with MasterCard to incorporate near-field technology (which offers...

01 June 2011

Retired Member 

Hacking - how easy is it?

Would it surprise you to learn that there are over 20,000 videos on YouTube alone that are devoted to hacking? And that the most popular of these video tutorials have millions of views? You may think that as long as you have up-to-date anti-virus software that you would be safe online, but these tutorials are designed to teach users how to hack num...

27 May 2011 /security /regulation

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The evolution of banking: where will banks qualify in 2012?

Banking is evolving. It may not be the fastest transformation on record but there has definitely been a real shift from the old branch and call centre customer services channels through to the new online, mobile banking that suits the digitally savvy consumers of today. Mobile banking last year in Europe rose from 13% to 18%, according to a report...

19 May 2011

Retired Member 

Time to take control of our identities

As predictable that night follows day you can be sure that identity fraud is not going to go away and the latest data breach involving Sony PlayStation is a clear sign that fraudsters are as inventive and industrious as ever. Attacking Sony’s PlayStation Network, fraudsters are estimated to have obtained sensitive personal and financial data of ove...

27 April 2011 /security /regulation

Retired Member 

Channel Innovation: New Role for a New Generation

After cost control and ubiquity what’s the next frontier for channel innovation? My bet – the mind of the Gen Y customer. This generation of 18 to 20-somethings is a delightful financial contradiction or arch nemesis depending on your personal view, being money-minded but not mindful of it, a fact neatly collaborated by a study some months ago in ...

18 April 2011 /sibos

Retired Member 

Is identity fraud an issue?

There has been a lot of news in the media recently about identity theft and whether identity theft protection services are a necessary purchase. One of the claims is that identity fraud isn’t as big a problem as many organisations allege and therefore products to insure against the crime aren’t necessary. I’m not going to discuss the latter – you c...

07 April 2011 /security /regulation