Online Banking

This community is for discussion of developments in the e-banking world, including mobile banking. This can include all the functional, business, technical, marketing, web site design, security and other related topics of Internet Banking segment, including public websites of the banks and financial institutions across the globe.

Retired Member 

Re-engage with customers the multi-channel way

As smartphone uptake continues to gain momentum, the trend for consumers to access the web and information on the go via their mobiles is rapidly becoming the norm. No better is this illustrated than by Barclays which has seen a resurgence in its internet banking services and the reactivation of dormant online accounts by customers following the p...

13 June 2011

Retired Member 

The mobile wallet has finally arrived

The latest development in the world of mobile is that Google is about to unveil its version of the “electronic wallet” which will allow users to make payments at selected retail outlets at the wave of a mobile phone. This follows the announcement it made recently that it is working with MasterCard to incorporate near-field technology (which offers...

01 June 2011

Retired Member 

Hacking - how easy is it?

Would it surprise you to learn that there are over 20,000 videos on YouTube alone that are devoted to hacking? And that the most popular of these video tutorials have millions of views? You may think that as long as you have up-to-date anti-virus software that you would be safe online, but these tutorials are designed to teach users how to hack num...

27 May 2011 /security /regulation

Retired Member 

The evolution of banking: where will banks qualify in 2012?

Banking is evolving. It may not be the fastest transformation on record but there has definitely been a real shift from the old branch and call centre customer services channels through to the new online, mobile banking that suits the digitally savvy consumers of today. Mobile banking last year in Europe rose from 13% to 18%, according to a report...

19 May 2011

Retired Member 

Time to take control of our identities

As predictable that night follows day you can be sure that identity fraud is not going to go away and the latest data breach involving Sony PlayStation is a clear sign that fraudsters are as inventive and industrious as ever. Attacking Sony’s PlayStation Network, fraudsters are estimated to have obtained sensitive personal and financial data of ove...

27 April 2011 /security /regulation

Retired Member 

Channel Innovation: New Role for a New Generation

After cost control and ubiquity what’s the next frontier for channel innovation? My bet – the mind of the Gen Y customer. This generation of 18 to 20-somethings is a delightful financial contradiction or arch nemesis depending on your personal view, being money-minded but not mindful of it, a fact neatly collaborated by a study some months ago in ...

18 April 2011 /sibos

Retired Member 

Is identity fraud an issue?

There has been a lot of news in the media recently about identity theft and whether identity theft protection services are a necessary purchase. One of the claims is that identity fraud isn’t as big a problem as many organisations allege and therefore products to insure against the crime aren’t necessary. I’m not going to discuss the latter – you c...

07 April 2011 /security /regulation

Retired Member 

Half of mobile phones contain recoverable sensitive data

Undoubtedly the mobile phone has over the past few years become a technologically advanced device that offers a large host of features beyond its traditional use as a communications device. Today almost every mobile phone now features some sort of ability to store and record information or the ability to take either photographs or capture video. A...

21 March 2011 /security

Retired Member 

UK card fraud falls again, but is it still a problem?

There was some good news this week with The UK Cards Association reporting fraud on UK credit and debit cards in 2010 was at its lowest level since 2000 – a 17% reduction on 2009 figures to £365.4 million. Two questions come to mind, what’s behind the reduction and should we let our guard down when it comes to protecting our credit and debit card d...

09 March 2011 /security

Nick Ogden Chairman at Ogden Research

Chip and PIN: Good but not good enough

This week marked the anniversary of when chip and PIN came into force in the UK. Five years’ on, there are apparently more than 140 million chip and PIN cards in issue in the country and more than one million chip and PIN card terminals in place, not to mention the fact that many European countries have now rolled out EMV. As a result, great strid...

15 February 2011 /security /payments