Online Banking

This community is for discussion of developments in the e-banking world, including mobile banking. This can include all the functional, business, technical, marketing, web site design, security and other related topics of Internet Banking segment, including public websites of the banks and financial institutions across the globe.

Pat Carroll Founder/Executive Chairman at ValidSoft

SIM swaps - a growing problem with a SIMple solution

Suddenly there seems to be a lot more talk about SIM swaps. If you don’t know, this is when a fraudster, using social engineering techniques, dupes the victim’s mobile phone operator into porting the victim’s mobile number to a SIM in the possession of the fraudster and so starts receiving any incoming calls and text messages, including banking on...

20 March 2012 /security

Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact

Knocking the Froth off Social Media

Social media has exploded across the financial services industry. And like many a new craze before it, it has largely been driven by the perceived need to do something, compounded by a lack of industry consensus around what that something should be. Initiatives have been launched without clear objectives. They are not targeted at specific customer...

23 January 2012 /retail

Retired Member 

Innovation needed in digital banking ...

PwC has released a report this week (The New Digital Tipping Point) that investigates consumer trends in digital banking. It’s an interesting overview of the challenges facing retail banks in 2012, not only to deploy market-leading digital services, but also to compete with new players that are using digital technology to disrupt the traditional b...

20 January 2012

Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact

I'm here to make social media boring...

Over the last couple of months, I have presented to a lot of senior banking executives on the subject of social media. The parallels between these presentations have been fascinating. At all these presentations, I tend to be the last presenter of the day. I am usually all that’s between 10 tired delegates and their commute home. Nevertheless the fe...

11 January 2012 /retail

Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact

The Death of YourBank.com...?

Internet bank websites have fundamentally changed the way we manage our money - and entirely for the better. They have put customers in control - with 24 hour access, wherever and whenever you want. They have enabled banks to cut costs and deliver new and innovative services. So from all customers and bankers - thank you, internet bank websites! Y...

08 January 2012 /retail

Retired Member 

Mobile shopping can pave the way for mobile banking

With the countdown to Christmas well underway, shoppers are turning to their mobile devices in their droves to beat the last-minute high street rush. In fact, the UK trade body for online retailers, IMRG, recently forecasted that Christmas 2011 is when mobile moves mainstream, with 35% of people saying that they plan to do more shopping using thei...

08 December 2011

Brett King CEO & Founder at Moven

Online and mobile are not campaign marketing tools

There's generally a very poor understanding of the dynamics of the role of the website in retail financial services interactions today. There is an acceptance that 'some' customers use the web, when deciding on a new financial services relationship, but not of the critical nature of the web in that choice. Let me explain how things are different f...

09 November 2011

Retired Member 

Is consumer education a barrier to banking innovation?

Last week Google announced a partnership with Citizens Advice to offer consumers guidance on online security and privacy issues. Despite the rapid rise in e-commerce and online spending, there are still significant fears about how safe the internet really is. A recent poll by Ofcom found that 26% of UK internet users had concerns about the safety...

01 November 2011

Retired Member 

Can social media lead to identity fraud?

There are, apparently, over 500 million Facebook users worldwide and 26 million in the UK, which is a staggering proportion of the global and UK population. Social networks are by their very nature all about sharing; sharing experiences, our latest news, likes and dislikes and sometimes our personal information. Whilst we all like to share – and we...

24 October 2011 /security /regulation

Retired Member 

Mobile banking hotting up...

News that Lloyds TSB has unveiled a newly enhanced mobile banking service, while Citibank has re-launched its online banking site, demonstrates the increased focus on mobile financial services and online banking by banks. Financial institutions are clearly recognising the benefits of investing in IT initiatives to deliver more digital banking offe...

07 October 2011