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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Retired Member

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Enterprise Governance in Banks

Everyone’s talking about enterprise (business) governance. Typically conversations focus on the application of structured controls across the enterprise to ensure enterprise-wide collaboration between different business units and IT. This in turn, drives the adoption and practice of policies, standards, controls, frameworks, knowledge content and ...

/wholesale

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The changing face of payments: new research

The Financial Services Club released their latest survey research last week – The Changing Face of Payments 2013. The survey had responses from 450 financial services professionals in a total of 63 countries, with the majority from UK and mainland Europe. The survey builds on a similar exercise last year, asking which infrastructures are most im...

/payments

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Did we see it coming?

Exponential A year after the iPhone was launched, Nokia's CEO Olli-Pekka Kallasvuo was still bullish: “iPhone is a niche product.” Five years later, Nokia lost its mobile crown to Apple. What didn't Nokia know back in 2008? The concept of exponential: it takes just 49 minutes to fill a huge stadium with water, starting with a single drop and do...

/payments

Nick Ogden

Nick Ogden Chairman at Ogden Research

Politics, Payments and DNA

Yesterday, given that it was a Monday, was an interesting day in the UK. We confirmed that we had exhumed Richard III and then George Osbourne had this to say. “Payments systems sit at the heart of the banking system. They are the hidden from view wirings that operate every time you get wages paid into your bank account, deposit a cheque or withdr...

/payments

Jp Nicols

Jp Nicols Managing Director at FinTech Forge

Banks are Laggards in Research and Development

Banks don't even show up on Booz & Co.'s Global Innovation 1000 spending report. They are lumped in to the "other" category of all industries except the top nine. All of the other industries combined only account for 2% of the $603 billion spent on research and development in 2011. Average R&D intensity, that is R&D spending...

/payments

Martin Bailey

Martin Bailey Technology Product Director at Temenos

Loyalty is an outdated concept

Reports on customer loyalty may differ on the exact number of people who are changing banks, but they all agree that customers are getting more promiscuous. The bad news is that I don't think we've seen anything yet. Mobile phone vendors eye how often customers change their banks with envy. The race to acquire new customers is on. In the UK, Maks ...

/sibos /retail

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Retired Member 

Brilliant and scary ATM advert from the taxman

Today I saw the most effective piece of advertising ever on a cash machine. I rolled up to a Tesco ATM – a nice new NCR device with a video display that normally has a few rolling ads for the supermarket as you wrestle your debit card out of your pocket and into the slot. I was immediately confronted by a rather attractive girl’s eyes staring str...

/payments

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

In praise of NEGATIVE carrots...reissued

TeliaSonera (the leading Nordic telco) announced this week in Finland that they will increase the charge for sending paper invoices to corporate customers from 5 to 10€. Consumers are charged 1,90. This clear policy is for sure to be applauded – good for all parties (and big time for society at large) – for the following reasons: 1. The cost savi

/payments

Retired Member

Retired Member 

Going Mobile and Your SAP Investment, Advantages - Risks

If I was a Financial Director of a medium to large sized business there should be some alarm bells going off right now concerning moving to mobile devices. Especially if you have invested a huge sum of money on SAP, looking beyond FI/CO modules, any mobile initiative by the company could make large parts of the SAP system redundant for hours on en...

/security /regulation

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Retired Member 

Internal Destruction Department - do you have one?

In a recent interview, Larry Page shared his view on the secret of Google's success - make your product TEN TIMES better than your rival's. Last week we sent limited information on one of our forthcoming products to some industry analysts and told them we priced it at "below $50", whilst the nearest (big) competitor's price is "abov...

/payments

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