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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Alex Noble

Alex Noble Account Director at McAfee

Just where are you advertising? Brands, Social Media and CRM

Nationwide Building Society did well to respond so quickly to last week’s social media campaign. The story and the whole news cycle highlights a new set of risks & challenges for CRM. What makes it especially challenging is that there were no objections to the content of the adverts or Nationwide itself. The problem was the context in which the...

/retail

Retired Member

Retired Member 

'Press to Pay' silver bullet for contactless cards fraud

Contactless cards are in the "limelight" again. First it was M&S, then London buses (in fact, BBC reported on that issue back in February), now it's Amazon. Let's start with the latter. I highlighted the "CVV-less" problem of Amazon last summer. Amazon claims they "employ impressive fraud detection systems". One ...

/payments

Pat Carroll

Pat Carroll Founder/Executive Chairman at ValidSoft

Slowly but surely, SIM Swapping is moving up the fraud chain

I am still finding it hard to meet industry people who know much about SIM Swap fraud. The latest report on the ABSA and MTN initiative shows the urgency of getting to grips with this insidious and not-too-well-understood fraud vector. If you don’t know about SIM Swap fraud, it is committed when a fraudster, using social engineering techniques, du...

/security

Retired Member

Retired Member 

Bitcoin tulips

From the early days, crowd psychology has always been part of our society's modus operandi. We worshiped idols drawn on the cave walls, we obeyed the shamans, we crucified and burned people at the stake. Mass hysteria then took more civilized forms when we bought and sold various forms of "snake oil" - from tulips in the 1630s to Boo in ...

/payments

Retired Member

Retired Member 

Why The iPhone Still Matters To Mobile Payments

Months before the iPhone 5 was released, the industry was a buzz of rumours on the details of Apple’s new device. New connectors, a new OS, thinner, taller. But one feature that received wide-spread attention from the banking industry was the rumoured inclusion of an NFC Chip. Something that anticipated bringing mainstream scale to a technology th...

/payments

Retired Member

Retired Member 

Will Liberty Reserve prompt the regulation of Bitcoin?

The dramatic closure of Liberty Reserve digital money service by US authorities on the grounds that it is “the financial hub of the cyber crime world” is going to drive increased regulatory interest in digital currencies and alternative payment networks. According to papers from the US Department of Justice, Liberty Reserve had around a million cus...

/payments /regulation

Mukesh Gupta

Mukesh Gupta Director at SAP India Pvt ltd

Crowd funding and Banking

There has been a consistent growth in the number of Crowd-funding platforms all around the world. This is quite understandable given that they address a niche segment of the market that no other financial system has been able to address well. Some of these crowd funding platforms are now moving from crowd-funding (in lieu of kind & merchandis...

/retail

Retired Member

Retired Member 

Why is Mobile Banking Considered Unsafe?

According to an American Banker survey conducted this year, the percentage of consumers who consider mobile banking “safe” or “very safe” actually fell in the last 12 months from 42% (2012) to 38% (2013). The continued low uptake of mobile banking clearly has a lot to do with security. (It doesn’t help either that more than half of those polled s...

/security

Retired Member

Retired Member 

The Naked King

New payment "heroes" get hyped up a lot these days, hailed as the "saviors" or "the next best thing". The banks and the card networks get routinely thrashed. However, if you scratch the surface, you often see... "delusions of grandeur". Let's look at the facts. 1. Following the money trail It doesn't take muc...

Brett King

Brett King CEO & Founder at Moven

Hint: GMail P2P, Square Cash, PayPal aren't competitors

I had a call with an industry colleague earlier today talking the recent news on GMail Google Wallet integration, Dwolla's funding round and the "Square Cash" announcement. At large I'm seeing two broad industry responses to these moves. The first, is to see this all as a distraction from mainstream banking and that essentially all these ...

/payments

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