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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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Retired Member
My recent study into the UK mortgage market has once again provided real insight into the sales and originations process and best practice. It also unearth lender sentiment as the market moves towards MMR. Lenders see a return on branch investment So far, 2013 has been the best year for lenders since 2008. Not only is the mortgage market growing, b...
27 September 2013
When you pay with your card in a retail outlet, what is more important - that you pay with a card or that it's you who is making that payment? The industry is still defining CP as "card present", although it should be "cardholder present". Here's why. Petrochemical derivatives (aka "plastic cards") are being digitized...
25 September 2013 /payments
Alex Noble Account Director at McAfee
I’m very struck by one quote from the Tower Group report on multi-channel, "CEOs are realising that channel investments should be tied to specific experience goals and customers should be guided to the channel that best suits their needs". I don’t want to be too harsh, but surely that was always the point of multi-channel? As someone who...
25 September 2013 /retail
The rise of devices has led to a huge creation of data. When you include images (video and still) I can quite believe the revelation that “90% of the world’s data has been created in the last 2 years”. (May 2013). The technology companies that have emerged over the last decades have a huge advantages in this space, especially those that are effec...
24 September 2013
Recently, inspired by the upcoming EBUG conference, I felt enthused to try and get a handset with NFC working for payments. Previously i had been "marooned" on an NFC-less iPhone 4S - it had the Starbucks App which makes for a nice barcode-based demo - but so what? The device I had in mind was the Samsung Galaxy S4 - so I checked the prer...
23 September 2013
An SMS arrived from Barclays this morning. "Make sure you upgrade AND LOG IN [sic] to the latest version of the Barclays Mobile Banking app BEFORE [sic] you install iOS7". Guess what! Too late - I have already upgraded to 7. iOS7 has been available to developers for quite some time. Hence, that message should have said, re-phrasing Marse...
20 September 2013
Chris Principe CEO at APB, Inc.
Big Trade - Big Data At SIBOS this week people were shouting about “Big Data, Big Data" https://www.finextra.com/blogs/fullblog.aspx?blogid=8175 It made me think what about trade? – What about Big Data in Trade? - but how do you use it when you get it? Bankers in trade mostly get it right, trade has done really well at tracking and checking...
19 September 2013 /sibos
PaySwarm has the potential to fundamentally change the way payments are made online. But why is this one different from the umpteen other funky web based payment innovations? Firstly, it is free. Open source, patent free and royalty free. Second, it is a web standard that is being adopted by the World Wide Web Consortium payments group, a foru...
19 September 2013 /payments /sibos
Customer Care, YES! - Customer Service, NO! Yes, you heard me right, Customer Care, if you are not doing this then you are falling behind. The old view of Customer Service, which was difficult to get right, is based on a totally reactive way of managing your customers; needs replacing. Customer Care is a proactive approach for anticipating your cl...
18 September 2013 /sibos
An efficient and effective trade finance market is vital to a country's prosperity and to the survival of thousands of individual companies in the supply chain, but it is an incredibly clunky, paper-based world. The set of documents and processes has remained largely unchanged for decades, supporting traditional letters of credit and guarantees. T...
18 September 2013 /payments /sibos
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