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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
When now the market and media hystery around the Euro is fading away it is getting clear that half-pregnant is not a happy state. More integration is needed to reach the splendid potential of a true s...
In a previous Blog about the uptake of Social Media tool, Twitter, I recounted the returns companies get when they deploy a sales methodology, and also the reasons why many companies invest in methodo...
Today's bank and credit union marketers are facing a period of big data, increasing devices and more communication channels than ever before. In addition, consumers are challenging the pricing and ser...
Advances in smartphone technology have already changed the way we live, allowing us to do so much more on our phones. However, mobile payments, mobile banking and the data stored on our phones present...
***To listen to an audio version of this post please click here. Mobile banking is no longer coming. It is already happening. Every major UK bank now offers a reasonable service for multiple plat...
I'm starting to hear of some very significant digital and multi-channel budgets being put in place by many of the leading retail banking brands in 2012. It's about time! While I won't name names or bu...
A lot of people talk to me about two-factor authentication (2FA) as if it was a security panacea. But what about in the case of Man-in-the-Middle or Man-in-the-Browser attacks, or (as discussed in my ...
Questions European Tax Payers should ask: https://www.finextra.com/community/members/PreviewBlog.aspx?b_id=2815 This is a post from 2009. Even if the finance crisis has since hijacked almost all atten...
After two years of responding to government intervention into the revenue structure of financial organizations, bank marketers are now faced with heightened levels of competition, a more demanding cus...
At a seminar that I attended recently, the discussion turned to, what else, but the new consumer and how she has changed. But the consumer has always been an evolving species, so what’s new? In my v...
It is almost impossible to have lived through 2011 and not get all caught up in the social media frenzy. The launch of Google+ was one of the most talked about events of the year among the technor...
Still relevant interview - http://eeiplatform.com/3551/interview-with-the-chair-of-the-former-ec-expert-group-on-e-invoicing/ UNCEFACT>ISO 20022 was not ready then - but now it is! See other blogp...