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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Pat Carroll

Pat Carroll Founder/Executive Chairman at ValidSoft

Solution to improving the payments ecosystem? Collaboration

The US Federal Reserve Banks recently announced a public consultation exercise on improving the future U.S. payment system. In the U.K., the newly formed Financial Conduct Authority (FCA) has also just published an interim report exploring some early findings of a review into mobile banking services, setting out the possible risks to consumers and...

/security /payments

Brett King

Brett King CEO & Founder at Moven

USA - world's largest closed loop payments system?

Last year the US contributed close to 20% of the world's GDP despite coming off the back of the biggest economic downturn since the 1930's Great Depression. The US, UK, Germany, Russian and CIS States, and China dominate the world's payment landscape currently, but in volume of non-bank payments the US dominates with over 50% of the world's total...

/payments

Uri Rivner

Uri Rivner CEO and Co-Founder at Refine Intelligence

A Message from Hell

“Customers appreciate security” is something I’ve heard time and again. When a big credit card associations wanted to increase user registration to a new eCommerce authentication program some ten years ago, they did a ‘focus group’, and people told them it would be really swell if the bank enforced the new security rather than made it optional. “I...

/security

Retired Member

Retired Member 

Confidence in Mobile and Contactless Payments

Whilst I have personally enjoyed the growth of acceptance of NFC based contactless payments for my payment cards and my Samsung S4, I can't but help notice the people around me in either their payment behaviours - or in them observing mine. Paying with a tap of a phone still gets a look of bewilderment. That wouldn't be such a worry if it were jus...

Retired Member

Retired Member 

Where next the UK Mortgage Market?

My recent study into the UK mortgage market has once again provided real insight into the sales and originations process and best practice. It also unearth lender sentiment as the market moves towards MMR. Lenders see a return on branch investment So far, 2013 has been the best year for lenders since 2008. Not only is the mortgage market growing, b...

Retired Member

Retired Member 

Is that a gun in your pocket?

When you pay with your card in a retail outlet, what is more important - that you pay with a card or that it's you who is making that payment? The industry is still defining CP as "card present", although it should be "cardholder present". Here's why. Petrochemical derivatives (aka "plastic cards") are being digitized...

/payments

Alex Noble

Alex Noble Account Director at McAfee

Multi-channel or good channels?

I’m very struck by one quote from the Tower Group report on multi-channel, "CEOs are realising that channel investments should be tied to specific experience goals and customers should be guided to the channel that best suits their needs". I don’t want to be too harsh, but surely that was always the point of multi-channel? As someone who...

/retail

Retired Member

Retired Member 

Big Data in Mobile Wallets; Symmetry and Simplicity

The rise of devices has led to a huge creation of data. When you include images (video and still) I can quite believe the revelation that “90% of the world’s data has been created in the last 2 years”. (May 2013). The technology companies that have emerged over the last decades have a huge advantages in this space, especially those that are effec...

Retired Member

Retired Member 

Have Device Will travel

Recently, inspired by the upcoming EBUG conference, I felt enthused to try and get a handset with NFC working for payments. Previously i had been "marooned" on an NFC-less iPhone 4S - it had the Starbucks App which makes for a nice barcode-based demo - but so what? The device I had in mind was the Samsung Galaxy S4 - so I checked the prer...

Retired Member

Retired Member 

Is your team on that MF?..

An SMS arrived from Barclays this morning. "Make sure you upgrade AND LOG IN [sic] to the latest version of the Barclays Mobile Banking app BEFORE [sic] you install iOS7". Guess what! Too late - I have already upgraded to 7. iOS7 has been available to developers for quite some time. Hence, that message should have said, re-phrasing Marse...

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