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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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Abhishek Chatterjee Managing Partner at Gartner Inc.
Last decade saw automation of back office business processes through BPM technology adoption in 3 distinct areas - document-centric BPM, human-centric BPM and Straight through Processing (STP) with integration-centric BPM. We have seen extensive back office use-cases like payments reconciliation, customer on-boarding, KYC, anti-money laundering (A...
05 January 2015 /retail
Marketing has come off age in last couple of decades. Before e-commerce started, marketers predominantly used outbound marketing (both for B2B and B2C) to reach out to prospects via offline and electronic (mostly TV and Radio) channels. With the evolution of Internet, e-commerce; proliferation of Digital channels and payment services in last 10-15 ...
04 January 2015 /retail
Bo Harald Chairman/Founding member, board member at Transmeri, Demos, Real Time Economy Program,MyData
There is a fair chance that structured e-invoicing (not e-mailed pdfs) will get close to 100% at least in Finland this year. Then I mean share of enterprises that use e-invoicing more or less. The reason for this optimism is: 1. There are some 300 000 enterprises - and service providers have signed up close to 350 000 (banks have the lions share of...
03 January 2015
Brett King CEO & Founder at Moven
2014 was the biggest year in FinTech by far with billions being invested globally, which is to be expected in a global growth sector. But how much was invested globally in FinTech this year? It depends on how you classify FinTech. StrategyEye estimated that there was $2.8Bn raised in 2014 via venture capital investments in FinTech. However, this do...
24 December 2014 /startups
Today's customer expects a uniform and relevant customer experience across channels. Nowadays it is common for a customer to traverse through multiple channels to complete a transaction. For instance, a typical banking customer starts his/ her journey at the branch, moves on to the web to initiate a process, tracks the status on mobile, accesses c...
18 December 2014
Hitesh Thakkar Technology Evangelist (Financial Technology) at SME - Fintech startups (APAC and Africa)
Banking services in India has come long way from being BAM (Brick And Mortar) in 80s of ledger based paper transactions to electronic arcades of Core banking, IVR, cards, ATM, Net banking, Cheque and Cash acceptance and processing, Call center, BI...mobile banking, Social media..P2P.. and more from 2000 to 2014 and going towards Digital Banks. All...
12 December 2014
Paul Love VP Business Development at Konsentus
At the Connecting Payments conference on Wednesday we celebrated 10 years since the successful roll out of Chip & PIN in the UK. This was the largest coordinated shift in consumer payment behaviour since decimalisation, and the celebration was well deserved. The excellent presentations and panel discussions including those directly involved at ...
Then the first question is WHY? Why? Because people do not buy what you say – but why you say it. Simon Sinek proves this beyond doubt in his book Start with Why. You can get a good taste of this already in his famous TED Video. - http://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action - but, if you read one book about leadership - ...
07 December 2014
As I said on Wednesday, innovation should be about solving real world needs rather than just inventing smart technology. Paying in cheques by photographing them is one of the those innovations that just work. The infrastructure is tried and tested – cheques, camera phones, digital imaging, etc., but even better is the fact that the consumer immedia...
05 December 2014
Now Switzerland http://www.thepaypers.com//e-invoicing-scf-e-procurement/switzerland-to-roll-out-e-invoicing-in-the-administration-in-2016/757585-24 But Denmark - true Vikings - made e-invoicing mandatory already in 2006. Important to remember that huge cost savings are enabled in all sectors and that especially the SME-sector can easily move to au...
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