Community
A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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Alex Noble Account Director at McAfee
Current customer experience research shows that (whenever asked) consumers state that they like bank branches and prefer banks with branches. Yet the evidence of their behaviour and mobile adoption rates suggests otherwise. Obviously, there’s a parallel here with this month’s UK general election, where the result predicted by the polls did not mat...
13 May 2015 /retail
Charmaine Oak Co-Founder/Director at Shift Thought Ltd
As authorities and developers work hard to help families somehow struggle through the devastating results of the 7.8 magnitude earthquake of April 25 and the second major earthquake yesterday, my thoughts turn to the longer term potential of promoting the development of financial services, to help recovery over the next 5 years. Mobile money clear...
13 May 2015
Retired Member
Accessibility is very critical part of providing Digital Banking service, even if you have the best online/mobile banking application - without accessibility it has no use. In theory, accessibility is always there - at the end of the day clients can go to branch to have a password, or fill many fields of online forms etc. However in practice, clie...
Total number of online banking users is one of the main KPIs for tracking performance of Digital Banking. Ideally you have strong growth annual, beat the competitors' (or overall market) growth and have more online banking penetration than your country's Internet penetration. As we do not live in the ideal world, this is not the case for most of us...
12 May 2015
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
One picture says it all.
12 May 2015 /payments
Digital transformation created two segments of people in society as Digital Natives (technologists) and Digital Immigrants (adapters). From the banking perspective, the change in customer behavior together with technological transformation (mobile, social media, wearables etc) - necessitates adaptation to this new environment. As majority of top b...
11 May 2015 /retail
Service to person - proactively suggesting (big data aided) things to do (and for receivers to accept in mobile phones and other devices) is an important step. But automated service to service is on obvious area to target already now.
08 May 2015 /payments
We may love the Hollywood movies about amazing bank or jewelry heists, armored car robberies, art scams and the like, but smart criminals figured out long ago that a good financial data breach is a much more lucrative form of criminal activity. And it comes with the added benefit of much lower risk of arrest and little chance of being shot at or e...
08 May 2015 /security
Abhishek Chatterjee Managing Partner at Gartner Inc.
The entire Mobile industry is getting disrupted across the world as its transitioning from distance based revenue model to volume based revenue model. The key actors (Mobile Operators, Device manufacturers, value added service providers, developers) in this business need to innovate and disrupt itself to stay relevant. Mobile WORLD Congress in Bar...
02 May 2015 /payments
Lu Zurawski founder, iKnowMe at Lu Zurawski
I've tried to resist writing about Apple Watch. What is there to say that hasn't already been seen in this week's "unboxing" videos, where perplexed buyers struggle to synchronise? But despite my scepticism (unusual for a serial Apple consumer), there is a story to be told. Apple Watch is not necessarily a waste of time. It could influe...
01 May 2015 /retail
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