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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
Everybody is writing and nobody reading? Writing takes all the time available.. I should of course not complain as my posts here have soon generation one million page views... But we do live in a time...
Malware is hitting mobile like nobody’s business. It is a sad fact of life - hackers, fraudsters, cyber-criminals and the like will never go away and will evolve and adapt as our payment landscape ev...
With proper I mean structured e-invoicing - not e-mailing PDFs (as bad as paper mail - or even worse due to spam filters..). So why? Your supplier Especially small enterprises can easily move into e-i...
The new Current Account Switching Service in the UK has now been live for four months, and has been accompanied by a pretty impressive marketing campaign – TV ads, radio, print, web and even billboard...
Heated polar debates over Bitcoin are in full swing. Even the banking community, let alone non-fin companies, are divided in their opinion. With over 80 (!) competitors and wannabes, Bitcoin is not ...
With proper I mean structured e-invoicing - not e-mailing PDFs (as bad as paper mail - or even worse due to spam filters..). So why? Your customer 1. gains convenience - especially with simple mobile ...
I was in India a few weeks ago speaking to the Reserve Bank and most of the primary Retail Banks about the impact of mobile and social media on the industry there. The new RBI Governor in India, Raghu...
It’s good to see the Bank of Scotland focussing on the mobile customer experience. Clearly they see this as a significant competitive advantage, and promoting it as such, whilst also highlighting the ...
2014 will also see Voice Biometrics becoming mainstream. Apple have paved the way for biometrics to be adopted in a mainstream manner with the introduction of fingerprint readers on the iPhone. Voice ...
Bankers have long sought a competitive advantage in a vast sea of largely undifferentiated competitors. For most players, and for most of the industry’s long history, the chief weapons in this war hav...
Zapp made some further progress by bringing onboard major banks. When it comes to e-commerce, Zapp could indeed represent a compelling value proposition if they do three things: (1) offer consumers ...
When you are on a crowded bus, you don't know who is standing next to you and what that person is up to. There are a lot of weird and obsessed people out there... Now, imagine your own car - what wou...