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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

New innovation road block

Innovations happen only when the next individual changes her/his behavior to the new. In the IoT-world it is of course easier to make things move to automated e-interaction - but we still need to keep nudging - even pushing citizens into better solutions. In the past I was occasionally frustrated by the too large groups of stubborn "We will ne...

Graham Seel

Graham Seel Principal Consultant at BankTech Consulting

Blockchain Beyond the Hype

Blockchain (distributed ledger) technology is at the height of the hype cycle. VC funding so far has exceeded $1 billion. Banks, payment and clearing systems, government agencies and service providers have also invested strongly. Many of the largest banks are exploring, experimenting, testing and even piloting blockchain applications. So will bloc...

/startups

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Socio-technical landscape revisited

Wrote most of this in 2009..some adjustments made. Are we doing the right things in the right order? Maybe not… at least not often enough. The socio-technical landscape has changed so fast and we are still prisoners of quarterly capitalism (trying to create value for shareholders now staying for an average of 10 months), corporate governance model...

/retail

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Pillars of banking - old and new

Posted this in 2012 - most aspects still valid - in a frantic world: The first and main pillar of banking is trust. It can be built and maintained by sticking to moderate risk taking – both in lending and recommending invest “products” – reputation building. Trust improves customer retention – even when new entrants try to enter markets with of...

Graham Seel

Graham Seel Principal Consultant at BankTech Consulting

Digitization of Banks and Financial Health. My Soapbox

Think of this as a Hyde Park Corner moment. I get passionate about things. It drives my wife crazy. As a long-time banker and technologist, I want to see banking transformed by digitization. As a human being, I want to see relevant and affordable financial services for everyone. Sometimes these two passions have seemed to be in conflict. Banks view...

/inclusion

Vinod Sharma

Vinod Sharma CTO - FinTech Domain at Econet Wireless Zimbabwe

Digitised Bank Payments - Their Struggle Saga with Friend FinTech

Abstract – This article is neither a conclusion nor a claim by any means this is just an assumption and current picture focused on African markets. Idea for this write up is to explorer, read, enjoy, deliberate and put suggestions or new thoughts/ideas on table offcourse comments in agreement/disagreement are welcome. The evolution of financial sys...

/payments

Vinod Sharma

Vinod Sharma CTO - FinTech Domain at Econet Wireless Zimbabwe

Fintech : The BaaP and BaaS Boomer

Abstract : Fintech or Financial technology, is an industry combining and grouping companies that are making financial services including insurance services more efficient and advanced; with use of technology. Companies coming in FinTech domain are startups founded with the purpose of disrupting incumbent financial systems and corporations that rel...

/payments

Graham Seel

Graham Seel Principal Consultant at BankTech Consulting

Advice to Fintech Firms: How to Partner with Banks

Banks can meet changing customer expectations, but it won’t be easy. Partnering with the best Fintech firms will be a tremendous help. But what will characterize the best Fintechs? This is the fourth in a series of articles exploring Fintech's role in transformation of banking. Can Banks Ever Meet Customer Expectations? looks at the customer satis...

/startups

Graham Seel

Graham Seel Principal Consultant at BankTech Consulting

Banks Spend Billions on Digital Initiatives. Why Aren’t They Winning?

Most banks have high priority digital initiatives. But they are still falling further behind in customer satisfaction. In this blog, I will explain and propose steps pathfinder banks can take. Banks understand the need to offer attractive and differentiated products to their consumer and business customers. Banks know that they must standardize acr...

/retail

Graham Seel

Graham Seel Principal Consultant at BankTech Consulting

What Do Customers Expect From Banks?

Customers are changing their expectations of everyone. Especially banks. The Connected Customer wants banking services that integrate with their connected life. If banks struggle to understand, but if they don’t respond, they will lose customers by the millions. This is true of all segments but especially true with the fastest growing segment (mill...

/retail /wholesale

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