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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Ten Years of iPhone Success: What Could Banks Learn From Nokia’s Fall?

This year, Apple celebrates ten years since the iPhone launch. We can all agree that it changed the world in which we live. But, ten years ago, just a few months after the presentation of the iPhone, Forbes appeared with the title on the cover: "Nokia. One billion customers - can anyone catch the cell phone king?" Nobody was expecting wh...

/retail /markets

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Retired Member 

Banking on machine learning

New customer channels are changing the face of traditional banks and disrupting existing banking models. Rising mobile penetration has transformed the way consumers bank. Previously, routine tasks like getting a new checkbook, transferring money, viewing account balances, etc., required multiple visits to physical bank branches. Today, all of this...

/payments

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The Digital Age of Insurance: Big Data Gets Bigger

When you hear the word ‘tech’, it is unlikely your first thought would be ‘insurance.’ Yet over the last 12 months, the insurance industry has adopted the term ‘insurtech’ with gusto, bringing with it a new sense of potential, and perhaps even more importantly, an upsurge in funding. Investment in insurtech companies has sky-rocketed, with £218 m...

Balazs Fejes

Balazs Fejes President Europe and APAC at EPAM Systems

Sci-Fi Realities: Embracing Quantum Computing’s Imminent Role

Something that was once considered science fiction is becoming a reality and, in turn, a monumental technology disruption. It’s no surprise that as the amount of data processed, analyzed and stored increases, so too will the need for more advanced computing. At their core, quantum computers are exceptional at solving many of the complex challenges ...

/security

Tayo Abinusawa

Tayo Abinusawa Director at WeAccelerate Ltd

The Future of Client Onboarding

Many of the largest financial institutions (banks, wealth and asset managers, insurance firms) in the world are currently investing a lot of money into their onboarding processes. Apart from wanting to avoid compliance issues due to new regulatory requirements (i.e. eIDAS, PSD2, GDPR) or meeting their fiduciary responsibilities, they also see the ...

Retired Member

Retired Member 

How are User Experience and Compliance related

This is Part 1 of our series of articles in “Digital Client Onboarding for Financial Services: Move Fast, Ask Less”. So, what does User eXperience (UX) have to do with compliance? Well, when we break it down, your new client will more than likely have their first interaction with you while researching your company or the service(s) it provides via...

/regulation

Stacey Small

Stacey Small Business Development at The Glue

2018 - The Year of PSD2, GDPR and Innovation

2018 is set to be a very interesting year - particularly if your role has anything to do with payments or data. The go live date for PSD2 is Saturday 13th January and GDPR a short five months later, on Friday 25th May. Both these high profile initiatives are being driven by the European Commission and the combined implications in terms of what nee...

/payments

Retired Member

Retired Member 

From Novelty to Necessity: The Evolution of Personalisation in Financial Services

I can vividly recall, 20 years ago when I walked into my local bank branch to apply for a line of credit to purchase a car. The bank arranged a personal meeting with the manager of the branch – a unique customer service experience that I haven’t forgotten. This face-to-face interaction may only have been a simple gesture by today’s standards but

/retail

Freddie McMahon

Freddie McMahon Director Strategy and Innovation at DF2020 Ltd

CHATBOT MARKET TRENDS AND INSIGHTS TO THE POWER OF CONVERSATIONAL USER INTERFACES

The Chatbot Market is being led by the six tech titans: Microsoft, Facebook, Amazon, TenCent, Google and Apple. Some key trend highlights Transparency Market Research estimates that the global chatbot market will grow at 27.8% CAGR, in terms of revenue, over the period between 2016 and 2024. They expect the market to increase from a valuation

/ai

David Donovan

David Donovan Executive Vice President at Publicis.Sapient

The Rise of AI First World in Financial Services

Looks like a number of movies these days are predicting the doom of the human race and the rise of the machines. Will machines take over the planet? Probably not. Will machines become your new colleagues at work? Maybe. Will Artificial Intelligence (AI) become a core part of your IT systems and digital fabric? Absolutely. During I/O 2017, the rece...

/ai

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