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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
Total number of online banking users is one of the main KPIs for tracking performance of Digital Banking. Ideally you have strong growth annual, beat the competitors' (or overall market) growth and ha...
One picture says it all.
Digital transformation created two segments of people in society as Digital Natives (technologists) and Digital Immigrants (adapters). From the banking perspective, the change in customer behavior tog...
Service to person - proactively suggesting (big data aided) things to do (and for receivers to accept in mobile phones and other devices) is an important step. But automated service to service is on o...
We may love the Hollywood movies about amazing bank or jewelry heists, armored car robberies, art scams and the like, but smart criminals figured out long ago that a good financial data breach is a mu...
The entire Mobile industry is getting disrupted across the world as its transitioning from distance based revenue model to volume based revenue model. The key actors (Mobile Operators, Device manufact...
I've tried to resist writing about Apple Watch. What is there to say that hasn't already been seen in this week's "unboxing" videos, where perplexed buyers struggle to synchronise? But des...
In the previous post, I have made a statement that people not only dislike their retail banks, but they even distrust them. Despite that customers tend to stick around with their banks instead of swi...
As the society is riding the hype of Internet of things, we are beginning to see application of IoT in day to day life & incremental adoption at industrial scale. Mckinsey predicts that there will...
One might call them "mistakes", but they are not. They are things that Apple was no doubt aware of (and could/should have fixed). Their arrogance, perhaps, caused them to think "why bot...
Very topical blogpost here: http://perspectives.tieto.com/blog/2015/03/challenge-blog-post-real-time-economy/
Never has there been more opportunities to build new ecosystems and infrastructures - and interconnect them. A very interesting aspect in this work is to see how one new or improved ecosystem is actin...