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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
One could be more forgiving and attribute bad UX to "teething problems", but not when it comes to the world's largest company and expansion launch (rather than greenfield ops). Apple should ...
So, Apple Pay is finally here. Let me cut to the chase. The good Well done, Apple! Kudos for showing the way. Amazing antenna performance, thanks to AMS booster (that has now been dropped in favour of...
Digital Transformation changed the way we live and make business, then gave two options to banks: CHANGE or DIE. As clearly stated by Darwin, neither the strongest nor the most intelligent but the mos...
The Internet of Things represents a dramatic change in life as we know it. As everything around us is brought “online” through the inclusion of sensors, computing power and network connectivity, we wi...
A new report on the experience of retail banking customers painted a sobering picture of a banking industry slowly loosing touch with its customer base and threatened by all sides by new innovative en...
Today Apple Pay launched in the UK - signalling the start of a new era. Since Apple Pay launched in USA last October, a UK launch has been expected, to mark the start of a new level of use of mobile...
Social CRM has been one of the hot topics for banking in recent years, especially after the strong existence of Social Media in our lives took place. From the banking point of view, it represents the ...
A few weeks ago I had an interesting conversation in my children’s basketball club. The club manager explained that recently they have changed their approach to set up teams of young children. Traditi...
When Google first launched Google Wallet, they allowed users to link to it any card of their choice. I explained why that approach was not sustainable long-term. I have a deja vu now with Barclays' ...
WHY CLOUD MATTERS: When we think about cloud, the things that usually come to mind are cost savings, outsourcing & Infrastructure as a Service (IaaS). While cost saving benefits are relevant, clo...
Today’s situation in Greece is bad for all parties and for once the media are using word “unprecedented” correctly. There have been currency union crises before (such as the Latin Monetary Union, from...
This weekend as we joined in wishing our American friends and family around the world a wonderful Independence Day, my thoughts turned to how Payment Systems are changing in historic ways in America, ...