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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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Customer experience is of paramount importance to companies across all industries. No longer does a bank only have to consider how its customer service measures up to rival banks, it’s also compared to that provided by retailers, telcos and companies in the hospitality space. The implication being, to stay ahead of the pack, financial services fir...
03 May 2017 /retail
Anthony Walton CEO at Iliad Solutions
If you knew that you were wasting 15% of your IT development budget, how much effort would you put into solving the problem? I’m guessing you’d move mountains to eradicate that level of waste in your organisation, right? Recently, I was reading Capgemini’s 2017 World Quality Report, which highlights the levels of wasted money in the innovation proc...
24 April 2017 /payments
Being involved in a collections process can be a difficult and often distressing process. Even something as innocuous as the ringing of a phone can come to make a person’s blood run cold, as they anticipate yet another difficult conversation on missed payments. For businesses, debt collection creates its own difficulties. Ensuring that bills are pa...
21 April 2017
As Anti-Money Laundering (AML) regulations and expectations have continued to grow and change (e.g., the new FinCEN CDD Rule and the 4th EU Money Laundering Directive), so too have the expectations of AML Officers and their teams. As masters of their domain, their responsibilities have generally focused on ensuring that their policies and program...
17 April 2017 /regulation
It's with great pleasure I am now able to share the findings from my latest Intermediary Mortgage Survey. The survey findings represent 27 lenders, who between them represent an 86% share of gross mortgage lending as well as the views from 592 intermediaries. So what are the big stories this year? Well, firstly for the third year in a row we have ...
10 April 2017 /retail
There are two ways to look at the future, the first assumes a linear progression from past achievements and is relevant to forecasting short periods of time, where the future is a derivative of the past. The other method assumes that in the period of a decade, the law of accelerated returns applies exponentially and compounds acceleration assumi
04 April 2017
Maurizio Canton
Known as the currency of the Internet, bitcoin - the distributed, worldwide, decentralised digital money - has been dominating the news in recent times. However, now garnering just as many column inches is that of the digital currency’s underlying technology – blockchain. The role played by blockchain is undoubtedly critical to the function of a...
Henry Hilska Managing Principal at Convexity Solutions
Increasing overhead and declining margins can drive an organization to the realization that a turn towards cost take-out strategies such as outsourcing might be the answer to improve their bottom line. However, the traditional business process outsourcing (BPO) to India or other lower cost locations is no longer the only possibility. Fast emergi...
02 April 2017
RegTech has grown from a niche, fledgling subset of the FinTech ecosystem to one of its most promising and exciting areas. RegTech, or ‘Regulatory Technology’, is a term used to describe the current generation of companies focusing on innovation in compliance, similar to how ‘FinTech’ companies such as MarketInvoice, Funding Circle, and TransferWi...
31 March 2017 /regulation
Introduction Know Your Customer (KYC) processes require banks to validate and verify primary documents as part of due diligence. Currently the market is flooded with KYC utilities that help manage these documents and share them with multiple entities. In some cases these utilities may even perform due diligence, but regulations are such that the t...
30 March 2017 /wholesale
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