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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Retired Member

Retired Member 

How are User Experience and Compliance related

This is Part 1 of our series of articles in “Digital Client Onboarding for Financial Services: Move Fast, Ask Less”. So, what does User eXperience (UX) have to do with compliance? Well, when we break it down, your new client will more than likely have their first interaction with you while researching your company or the service(s) it provides via...

/regulation

Stacey Small

Stacey Small Business Development at The Glue

2018 - The Year of PSD2, GDPR and Innovation

2018 is set to be a very interesting year - particularly if your role has anything to do with payments or data. The go live date for PSD2 is Saturday 13th January and GDPR a short five months later, on Friday 25th May. Both these high profile initiatives are being driven by the European Commission and the combined implications in terms of what nee...

/payments

Retired Member

Retired Member 

From Novelty to Necessity: The Evolution of Personalisation in Financial Services

I can vividly recall, 20 years ago when I walked into my local bank branch to apply for a line of credit to purchase a car. The bank arranged a personal meeting with the manager of the branch – a unique customer service experience that I haven’t forgotten. This face-to-face interaction may only have been a simple gesture by today’s standards but

/retail

Freddie McMahon

Freddie McMahon Director Strategy and Innovation at DF2020 Ltd

CHATBOT MARKET TRENDS AND INSIGHTS TO THE POWER OF CONVERSATIONAL USER INTERFACES

The Chatbot Market is being led by the six tech titans: Microsoft, Facebook, Amazon, TenCent, Google and Apple. Some key trend highlights Transparency Market Research estimates that the global chatbot market will grow at 27.8% CAGR, in terms of revenue, over the period between 2016 and 2024. They expect the market to increase from a valuation

/ai

David Donovan

David Donovan Executive Vice President at Publicis.Sapient

The Rise of AI First World in Financial Services

Looks like a number of movies these days are predicting the doom of the human race and the rise of the machines. Will machines take over the planet? Probably not. Will machines become your new colleagues at work? Maybe. Will Artificial Intelligence (AI) become a core part of your IT systems and digital fabric? Absolutely. During I/O 2017, the rece...

/ai

Sadra Boutorabi

Sadra Boutorabi Product Marketing Director at GPayments

Why W3C Web Payment Standardisation Won’t Be The 3D Secure Killer

The online payments landscape is one of the fastest growing industries in the world. Global retail eCommerce transaction volumes for products and services reached US$1.9 trillion in 2016 and are estimated to grow to over US$4 trillion by 2020. With such large volumes and the constant evolution of the digital payments sphere, security is naturally t...

/security

Keith Stonell

Keith Stonell Managing Director, EMEA at Guidewire

Digitalisation, not Brexit, London Market's biggest challenge

Next year is the fortieth anniversary of when Lloyd’s decided to make a dramatic, concrete and steel statement about its past and future. 1978 was the year work started on Richard Rogers’ Lloyd’s Building. This striking building encased iconic elements of the old market, like the Lutine Bell and the Committee Room, within brash post-modern archite...

Milos Dunjic

Milos Dunjic AVP, Payments Innovation Technology Solutions at TD Bank Group

WANTED: Unified Contactless Kernel at POS

Contactless/proximity payments are promising technology, bringing speed and convenience to the checkout counter. They are supported by pretty much all payment schemes – Mastercard has PayPass, Visa has payWave, American Express has ExpressPay, Discover has ZIP, JCB has JSpeedy, Interac has Flash, etc. This also includes support for NFC-based mobil...

Anthony Walton

Anthony Walton CEO at Iliad Solutions

IT spend at EU banks set to increase

But can they successfully innovate? According to a recent news article on Finextra, 62% of European financial institutions expect to increase spending on payments technology throughout 2017. This major investment is being driven by the revenue-generating opportunities of instant payments and the need for increased operational efficiency. The repo...

/payments

Chris Brown

Chris Brown CTO at Trusek

Does PSD2 have to be complicated?

There has been a huge amount written about PSD2 recently and much of it appears to be, with the greatest respect, over complicating the issue. Very fundamentally, to provide for all of the requirements of PSD2, we have three transaction types: balance, transaction list / statement and payment. Obviously, since these requests are coming from co...

/payments

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