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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Retired Member

Retired Member 

Precise and Prudent Credit Score, will it really reduce Retail Non-Performing Assets?

Introduction Non-Performing Asset (NPA) is a trending topic today across the banking industry. It is estimated that Global non-performing assets are around 3.5% - 4.2% of the gross loans and it stood at 3.7% for 2017( Source - https://data.worldbank.org/indicator/fb.ast.nper.zs). It ranges from 48% to .20% across the countries in the world (Source ...

/retail

Jason Bell

Jason Bell Regional Sales Director, FS&I at ServiceNow

The new face of Financial Services

For the financial services industry, digital transformation is almost simply natural evolution; the logical next phase in its development. In many ways it is already a virtual industry by definition of the services it offers. Innovation has characterised its history. Through the creation of ideas such as credit, paper currency and capital markets...

Retired Member

Retired Member 

Getting personal with millions of customers

A new approach to the personal approach Banking, like any industry, goes though cycles. It has trends. Through its over-arching forward progression, there are times when it learns from the past, just as much as there are times when it forges the future. Like any industry, banking is re-assessing the value of personalisation. One-to-one personal co...

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Too civil civil servants

The public sector is increasingly outsourcing service production - and thus giving more space for the sector's management to do much more important work - policymaking, driving change, creating rulebooks and so forth. This is for sure a much-needed shift in attention and should be welcomed also by business - especially as we all experience the same...

/regulation

Anuj Kumar

Anuj Kumar UK Financial Service Strategy Lead at SAP UK

Get going on Machine Learning: from excitement to readiness and justification

The Internet is bursting with opinions on artificial intelligence (AI) and machine learning (ML). An intellectual war is raging amongst academicians, ML evangelists, data scientists, and big data gurus. At the same time, much of the business community is still working out exactly what these emerging technologies are and how to exploit them for com...

/ai

Retired Member

Retired Member 

How can a Star Wars fan help make banking of the future better?

I am a father of a six-year old kid. He is in preschool and he has been learning English for a year now. He has been exposed to different content in English since he was two and he can understand it very well. He is also a big Star Wars fan, like me. The Force Awakens was the first movie which was new to both of us. You probably remember the hype ...

Milos Dunjic

Milos Dunjic AVP, Payments Innovation Technology Solutions at TD Bank Group

WANTED: Innovation Process Management Tool

How does one recognize and distinguish the serious innovation? What separates real innovators from those which aren’t so serious about it? The true innovators are actually able to maintain a discipline of innovation. For them it is a habit, the second nature, basically something they naturally keep doing day in and day out. There is no prescribed ...

Alex Kreger

Alex Kreger Founder & CEO at UXDA

The Only Way for Banking to Survive Digital Disruption Is an Experience Mindset Implementation

We are witnessing how digital technology disrupts the financial industry. Placing the focus on customer expectations and behavior completely changes the rules of the game ─ something that new technology implementation is not achieving for everyone. Why? We believe it’s because of a lack of an Experience mindset. The digital age has had a drastic i...

Freddie McMahon

Freddie McMahon Director Strategy and Innovation at DF2020 Ltd

Conversation-as-a-Service: the revolution in interaction

More and more time is being spent by employees interacting with each other, customers, partners and suppliers, as part of delivering projects, products and services. These interactions often relate to searching, coordinating, synthesising, understanding, reasoning, decisioning, and monitoring. This is not a surprise as it reflects the complexity ...

/ai

Retired Member

Retired Member 

Remember why we do this?

One of the things I've noticed since working in the payments space are the tribes and the tension/conflict/cooperation/outright hostility …… The first of these, and longest running is the tension between card schemes and issuer & acquirer banks. Every one wants a piece of the transaction and to take some margin to run their part of the value ch...

/payments /retail

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