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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Retired Member

Retired Member 

New transaction systems don't require bank consensus

In response to some questions on the Catalyst Code blog I thought I might make a few things clearer here, such why I see a real change coming faster than many may realise. The thrust of the comments was that it would take longer. The reasons proffered are in italics. These comments could probably be applied to most any new e-transaction system...

/payments

Retired Member

Retired Member 

Interchange Battle - Superceded by Technology Innovation?

A few minutes in the lab can sometimes change the world. Transactions are going to change. Settlement and interchange will too. I can see how high interchange fees are more likely to encourage competitors in a market dominated by well established brands, and that lower interchange fees could theoretically discourage new entrants considering the inf...

/retail

Retired Member

Retired Member 

Telly-Teller ATM from IBM or a mobile in your pocket?

I think the telly-teller is a great initiative to cope with unexpected in-branch demand, but if banks misuse it there could be repercussions. I don't want sensory overload from an honour guard of beseeching screens flanking the path to the human at the branch. I had to think about how I feel during the branch experience and how I feel afterward...

/retail

Retired Member

Retired Member 

Bank of Mars announce 'Wally the Robot' valet purchasing

Mars News 2015 Citi read first Due to a total failure of trust in financial instruments, HomoDuoCerebrus Inc, makers of military grade humanoid warrior robot 'Wally the Robot' has teamed up with the Bank of Mars to provide a valet buying service. Simply use your anonymous Bank of Mars card and make any purchase from any merchant anywhere and gi...

Retired Member

Retired Member 

Advanced Thinking in Action with RIM RBC, Thomson Reuters

When I first saw this announcement on finextra I wondered a moment about a previous blog where I mentioned a letter telling me I'd won an award of a million dollars. I'm sure a few mobile technology developers will be feeling the real thing soon because unlike the scam letter in my email, this public announcement heralds some confident and advance...

Retired Member

Retired Member 

Bank of America's heroic decision to blog with customers

I applaud BofA in their bold move into the bloggosphere. I also think that here should be an industry code of conduct for blogging with customers on financial sites, don't cringe - it'll be good for everyone. Let's start it here: Financial Services Customer Blogs Code of Conduct We will listen to/read issues raised by our customers.We have the r...

/retail

Retired Member

Retired Member 

Poor credit card security bites the bank debit market?

Is there irony in this? Maybe it's only a nibble at the moment. There seem to be a lot of pre-paid products coming onto the market being promoted as a safer alternative to credit cards on the internet. In view of the fact that these are often marketed by credit card companies who might be seen as being to blame for the card security problem anywa...

/payments

Retired Member

Retired Member 

Australian banks consider radical payments scheme

Australian financial institutions are considering a radical initiative that could see BPAY codes trump bank account numbers. Codenamed MAMBO (Me and My Bank Online), the top-secret BPAY proposal could deliver the bank account portability that Australian Treasurer Wayne Swan so desperately wants Australian consumers to enjoy. Instead of a bank accou...

/payments

Retired Member

Retired Member 

Ditch the cards and the card fraud is gone...

The obvious solution would be to look for a substitute, rather than try and do the same old card thing. I think everyone is pretty convinced that we'd like to lose the cards, especially if it means losing the fraud, and it can. I don't know about you but I think the future is with mobiles and the card is in the past and I don't even see how anyone ...

/security

Retired Member

Retired Member 

A Review of Corporate Actions Automation

Congratulations must go to Gary Wright who chaired the corporate actions automation conference in London week before last week. The conference did two things that are pretty rare these days. It actually did have dialogue between the panelists and the audience, due in no small part to Gary's forthright style of chairmanship. It also did an excel...

/wholesale

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