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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Ward Hagenaar

Ward Hagenaar Head of Consulting - Co-Founder at PaymentGenes

The True Value of Mobile Transactions

It is easy to think that attractiveness of mobile transactions is in the embracement of near field communication (NFC). Banks, telco’s, manufacturers, the Forresters, Javelins and Gartners have put in on the agenda since 2006 and promised the infrastructure would be there in the next year, or the year after, or... Smartphones equipped with NFC cou...

/payments

Nick Ogden

Nick Ogden Chairman at Ogden Research

Business bank accounts - free vs. fee?

Banking has been hitting the headlines in all manner of guises over recent months – from IT problems through to bonuses, the UK’s banking community has never been under more scrutiny. This is why it came as little surprise a few months ago when attention turned to banking fees and the idea of ‘free banking’. Of course, there are strong arguments o...

/payments

Retired Member

Retired Member 

Mine is bigger than yours

A couple of days ago, Mobile Payments Today ran an article titled "Vodafone to launch biggest mobile wallet next year" (isn't "the" missing before "biggest" there?..) Welcome to the "mine is bigger than yours" playground. Whilst the user base of 400m subscribers is impressive, it's not unique - Apple, Amazo...

/payments

Jim Marous

Jim Marous Publisher at The Financial Brand

Retargeting As A Bank Digital Marketing Strategy

Over the weekend, my son and I were looking at new car options on Edmunds.com. After about 45 minutes on the site, I decided to leave the virtual showroom only to be 'stalked' by car ads for the next two days as I visited totally unrelated locations on the web (I am sure the retargeting won't end soon). Even my entry into the Edmonds.com site was ...

/retail

Retired Member

Retired Member 

Manage to Maximise

Money, and wanting more of it, is guaranteed to be dominating the mindshare of most Europeans at the moment. Austerity measures are in place and unemployment is embarrassingly high. Times are tough and the public has been left searching for new answers. Consumers have embraced discount and reward based businesses models and this trend is slowin...

/retail

Chris Principe

Chris Principe CEO at APB, Inc.

A new business model for BPO

One of the big buzzes around Sibos this year has been the Bank Payment Obligation (BPO) and the new ICC rules being released this coming April. It seems everyone is holding their breath for the dropping of the rule book, as if the giant switch will automatically turn the BPO instrument on around the world. However, those of us on the inside all kn...

Retired Member

Retired Member 

Security as a Service

One of my pet hates with most mobile banking projects is how security is treated as an adjunct rather than a key scope item. Any product or marketing manager worth their salt knows the number one reason consumers don’t adopt mobile banking services is security concerns. The reason security is treated as a ‘black sheep’ is that it isn’t doesn’t d...

/security /retail

Jim Marous

Jim Marous Publisher at The Financial Brand

Monetizing Mobile Banking

As consumers are becoming more comfortable with mobile banking and mobile payments, financial institutions and technology providers are beginning to develop and deploy more innovative solutions with a focus on gaining market share, reducing costs and realizing new sources of revenue. It is clear that the question is no longer whether mobile bankin...

/payments

Jim Marous

Jim Marous Publisher at The Financial Brand

Are Banks Prepared for Distribution Disruption?

In this exclusive interview about his new book, Bank 3.0, Brett King discusses how change occurring in the banking industry is inevitable, speeding up and disruptive. From the mobile wallet wars to the impact of social media, tablets and the 'de-banked' and digital consumer, Bank 3.0 shows why banking is no longer a place you go to, but something ...

/retail

Alex Noble

Alex Noble Account Director at McAfee

Just how much change is coming to UK branch banking?

Looking at the recent news stories or even just a quick glance at Finextra, a reader would have no doubt that change is coming to branch banking. What would be perhaps open to debate is the level of change. Plenty of recent stories have suggested that c conceptually branch banking will remain the same, just with more technology, nicer stores and s...

/retail

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