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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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The 8th Annual Underbanked Financial Services Forum in Miami last week was a three-day collaboration involving financial service innovators—representatives from networks, like yours truly, to banks and credit unions, payment and technology firms, non-profit organizations, researchers and regulators. In a series of seminars, keynote speeches, net...
13 June 2013
Everyone wants to be part of the mobile payments revolution. By now most players realized that there is no money in payments. The next stampede direction - Big Data. Who wouldn't want to fight over that dessert. Yet, as Harry Ellis (Die Hard) put it: "It's not what I want, it's what I can give you". (He became extinct when he failed to de...
10 June 2013 /payments
Alex Noble Account Director at McAfee
Nationwide Building Society did well to respond so quickly to last week’s social media campaign. The story and the whole news cycle highlights a new set of risks & challenges for CRM. What makes it especially challenging is that there were no objections to the content of the adverts or Nationwide itself. The problem was the context in which the...
07 June 2013 /retail
Contactless cards are in the "limelight" again. First it was M&S, then London buses (in fact, BBC reported on that issue back in February), now it's Amazon. Let's start with the latter. I highlighted the "CVV-less" problem of Amazon last summer. Amazon claims they "employ impressive fraud detection systems". One ...
04 June 2013 /payments
Pat Carroll Founder/Executive Chairman at ValidSoft
I am still finding it hard to meet industry people who know much about SIM Swap fraud. The latest report on the ABSA and MTN initiative shows the urgency of getting to grips with this insidious and not-too-well-understood fraud vector. If you don’t know about SIM Swap fraud, it is committed when a fraudster, using social engineering techniques, du...
03 June 2013 /security
From the early days, crowd psychology has always been part of our society's modus operandi. We worshiped idols drawn on the cave walls, we obeyed the shamans, we crucified and burned people at the stake. Mass hysteria then took more civilized forms when we bought and sold various forms of "snake oil" - from tulips in the 1630s to Boo in ...
03 June 2013 /payments
Months before the iPhone 5 was released, the industry was a buzz of rumours on the details of Apple’s new device. New connectors, a new OS, thinner, taller. But one feature that received wide-spread attention from the banking industry was the rumoured inclusion of an NFC Chip. Something that anticipated bringing mainstream scale to a technology th...
31 May 2013 /payments
The dramatic closure of Liberty Reserve digital money service by US authorities on the grounds that it is “the financial hub of the cyber crime world” is going to drive increased regulatory interest in digital currencies and alternative payment networks. According to papers from the US Department of Justice, Liberty Reserve had around a million cus...
29 May 2013 /payments /regulation
Mukesh Gupta Director at SAP India Pvt ltd
There has been a consistent growth in the number of Crowd-funding platforms all around the world. This is quite understandable given that they address a niche segment of the market that no other financial system has been able to address well. Some of these crowd funding platforms are now moving from crowd-funding (in lieu of kind & merchandis...
22 May 2013 /retail
According to an American Banker survey conducted this year, the percentage of consumers who consider mobile banking “safe” or “very safe” actually fell in the last 12 months from 42% (2012) to 38% (2013). The continued low uptake of mobile banking clearly has a lot to do with security. (It doesn’t help either that more than half of those polled s...
22 May 2013 /security
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