Community
About transformation approach of Digital Contact center and impact of Generative AI
As the owner, you will also give up ownership if you leave this group.
Sanjay Vichare Solution Architect at TCS
ABSTRACT In a recent survey was observed that cyberattack in contact centers has increased by 40% & it is in increasing trend worldwide. Legacy contact center technology normally does not have any intelligence & analytic capabilities. Also, knowledge-based authentication process can be easily crack & vulnerable to cyberattacks. Hence, ...
20 June 2023 /security
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.